Self-Service Options

• View Product Guides & Manuals
• Find Answers with our Product Assistant Self-Service FAQs

Contact a Live Expert

Before contacting support, have the following information ready to speed up your solution.

• Product name
• Model number
• Proof of purchase receipt (date and place of purchase)
• Product serial number
• Be ready for a one-way video call to show us your machine

Contact Methods:

• Chat Live: Click the chat icon at the bottom right of the page. Please note we can only assist US customers. 
• Email: You can submit a query through our email contact form below.
• Phone:  Contact our Customer Care Team at 1-800-322-3848

Product Information & Policies

• Parts & Accessories: To place an order, visit our official partners at Encompass or De'Longhi Spare Parts.
• Warranty Information: De'Longhi products contain warranty information in the product manual or on a separate insert. You can also view our warranty information by category.
• Recalls & Corrective Actions: Please view the list of corrective actions and recalls.

Partner Brand Support

BRAUN HOUSEHOLD

• Visit the Braun Household Contact Us page or start a live chat.

BRAUN Personal Care (Oral-B & Shavers)

• For Oral-B Electric Toothbrush inquiries, call 1-800-566-7252.
• For Electric Shaver inquiries, call 1-800-272-8611.

EUROCHEF

• Email: service@eurochefusa.com or visit the EUROCHEF USA Contact Us Page.

NESPRESSO

• For the Original line, call 1-800-562-1465.
• For the Vertuo line, call 1-877-964-6299.

Corporate Headquarters: