Question 1

What are your DeLonghi New Zealand shipping options and rates?

Accepted Answer

Where We Ship To Note: We currently do not ship to PO Boxes. We deliver to all areas in New Zealand. You can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address. Shipping Cost Free delivery for orders over $100 NZD. All orders below $100 NZD will incur a $8.99 NZD fee. Shipping Details The estimated time for delivery will be between 2 to 7 business days Delivery is Monday to Friday, we do not currently offer weekend delivery Your order may be shipped in multiple packages as items are ready After you complete your transaction an e-mail containing the order confirmation number will be sent to your specified e-mail address. After you complete your transaction on braunhousehold.com, an e-mail containing the order confirmation number will be sent to your specified e-mail address. your specified e-mail address.

Question 2

Do you ship to addresses outside New Zealand?

Accepted Answer

Currently, we ship solely to New Zealand. If you are a Delonghi lover living outside New Zealand, please check your applicable country/language website for details on where to buy.

Question 3

Why do I need to provide my email address for Guest Checkout?

Accepted Answer

We request an email address for guest checkout in order that we may email you your order confirmation and shipment confirmation. It is for your convenience and we do not store the information for any other purposes.

Question 4

Can I ship to an address other than my own?

Accepted Answer

Yes, you can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.

Question 5

What should I do if there is a DeLonghi shipping error or I receive damaged merchandise?

Accepted Answer

In the event that DeLonghi processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense. Please contact customer support on 0508 200 300 between Monday and Friday 9am - 5pm or use our contact form and we will guide you through the process.

Question 6

Will I receive an e-mail confirmation/shipment tracking number?

Accepted Answer

After you complete your transaction, an e-mail containing the order confirmation number will be sent to your specified e-mail address. Once your order has shipped, you will receive an e-mail with a tracking code that will allow you to check the status of your shipment on our carriers website at any time after it ships.