Q: Is there a water filter available for the non-compact bean to cup machine?

If the model number of your bean to cup machinebegins with ‘ESAM' there is no water filter currently available for the model. This includes models such as ESAM2800, ESAM4200,ESAM4000, ESAM5400, ESAM5500, ESAM5600, ESAM6600, ESAM6700 and ESAM6900.

Question 1

Can I make hot chocolate with my automatic coffee  machine?

Accepted Answer

Yes, you can. With premium machines, simply add your favourite chocolate or malt drink mixture to the cup and press the milk only button (or if applicable) latte button twice in quick succession to deliver milk only and adjust the milk carafe dial to the correct setting. Your bean to cup machine will deliver hot milk only and you can enjoy a perfect frothy hot drink every time. You can even add a shot of espresso for a delicious mocha drink. You can use the traditional milk frother with non-premium machines. Add the chocolate or malt drink mixture to the milk in the cup and using the steam function, dip the milk frother fully into the milk and open the steam dial fully. This steams and heats the milk and chocolate mix. When the desired temperature and quantity of steam has been reached the turn off the steam dial. Some of our machines have a dedicated hot chocolate feature. Please see our website for more information.

Question 2

How can I set the language on my automatic coffee machine?

Accepted Answer

Please see our tutorial video guide on how to set the language on your bean to cup machine.

Question 3

How can I use pre-ground coffee with my automatic coffee machine?

Accepted Answer

Your De'Longhi bean to cup machine has a ground coffee function, which is perfect for using an alternative coffee to your usual choice of beans, for example, if you like to drink decaffeinated coffee on occasion. It is important to note that only one single serving of coffee can be delivered at a time and only when the machine is set to the pre-ground function. The following steps may help: -Set the machine to pre-ground coffee. This can be done by either turning the strength dial anticlockwise to the spoon sign or by selecting the option on the electronic display, depending on the model of your machine. Refer to your instruction manual for more information, or see the tutorial video below. -Add one even scoop of coffee and press the one cup button to deliver the coffee. -Remember to set the machine back to grind beans afterwards if required.

Question 4

How do I adjust the grinder to a coarser setting?

Accepted Answer

To decrease the strength of your coffee the grinder can be adjusted. Please carry out the following steps to decrease the grinder setting: - The grinder dial can be located inside the bean container. - Deliver a coffee. - Whilst the machine is grinding increase the setting by one notch towards the 7. Please only adjust the grinder one notch at a time and only while the grinder is operating. - It may take a few coffees before the adjustment will take effect.

Question 5

How do I adjust the grinder to a finer setting?

Accepted Answer

To increase the strength of your coffee the grinder can be adjusted. Please carry out the following steps: - The grinder dial is located inside the bean hopper. - Deliver a coffee. - Whilst the machine is grinding decrease the setting by one notch towards the 1. Please only adjust the grinder one notch at a time and only while the grinder is in operation. It may take a few coffees before the adjustment will take effect.

Question 6

How do I descale my Premium Bean to Cup Machine?

Accepted Answer

Descaling is an important part of caring for your bean to cup machine. Descaling is required when the digital display indicates "descale". The frequency of descaling will depend on the hardness of the water in your area. Please follow the step by step instructions below. -Add De'Longhi Descaler to the tank and dilute to approximately 1ltr of water. Fit the tank.-Fit the water spout to your machine and select the Descale option from the menu (Press P and scroll through the options).-Place a receptacle with a capacity of 1.5 litres under the water spout.-Press OK to confirm you are ready to begin the descale. -The machine will start descaling. This process will pause and restart over a period of 20 to 30 minutes.-When the ‘Fill Tank' message comes on empty and replace the receptacle.-Rinse the tank out and then fill with fresh water.-Fit the tank.-Press OK to confirm you wish to continue.-Once the rinse cycle has finished remove the tank and fill with fresh water.-The descale light will go out and the machine is now ready to make coffee.

Question 7

How do I insert the water filter?

Accepted Answer

Please see our tutorial video guide for inserting the water filter into the water tank on your coffee machine.

Question 8

Is there a water filter available for the non-compact bean to cup machine?

Accepted Answer

If the model number of your bean to cup machinebegins with &lsquo;ESAM' there is no water filter currently available for the model. This includes models such as ESAM2800, ESAM4200,ESAM4000, ESAM5400, ESAM5500, ESAM5600, ESAM6600, ESAM6700 and ESAM6900.

Question 9

My bean to cup machine will not switch on. What can I try?

Accepted Answer

Your machine may be switched off at a second switch at the back. Check the switch on the rear of the machine is switched on before pressing the on/off button on the front panel.

Question 10

Coffee is spilling inside my machine when I use ground coffee. Why is this?

Accepted Answer

There will be a small amount of spillage, but if it is excessive please check the following: -The coffee needs to be added after the machine is switched to pre-ground mode. If added before it will simply fall through the machine. -Only one scoop of coffee should be added. Any more will cause spillage. Less may not be recognised by the machine.

Question 11

How can I increase the temperature of my coffee on my Magnifica Bean to Cup machine?

Accepted Answer

The temperature of your coffee can be increased by the following actions: -Press the rinse button before requesting a coffee -Pre-warm the cups on the shelf of your machine or add hot water to the cup and empty before coffee delivery. -Turn off the eco setting. For further assistance please see our "How to" videos below. Super Compact Machines (ECAM models): Compact machines (ESAM models): The Delonghi glasses will also keep your coffee hotter for longer. The De'Longhi coffee glasses range, along with many other accessories to enhance your coffee experience, are available from our website.

Question 12

How do I clean my infuser?

Accepted Answer

Switch your machine off using the power button.Unplug your machine.Open the service door. This will either be at the front or the side of your machine.Squeeze the two red buttons on the infuser and gently remove it from the machine.Wash the infuser under the tap, shake and replace (IMPORTANT: do not remove the grease on the infuser and do not put it in the dishwasher machine).It is important to do this at least monthly, depending on how much you use your machine.

Question 13

How do I descale my Magnifica Or Cafe Corso Bean to Cup machine?

Accepted Answer

Descaling is an important part of caring for your bean to cup machine, and the frequency needed will depend on the water hardness in your area. Please follow the step by step instructions below when your machine indicates a descale is required: -Add De'Longhi Descaler to the tank, dilute to approximately 1ltr of water, fit the tank. -Press and hold the descale button until either the cup lights go out or start flashing along with the steam light. If your machine has an electronic display select the descale option. -Place a receptacle with a capacity of 1.5 litres under the manual frother. -Open the steam valve fully.The machine will start descaling. This process will pause and restart over a period of 20 to 30 minutes. -When the &lsquo;Fill Tank' light or message shows turn the steam dial to the off position. -Rinse the tank out and then fill with fresh water. -Fit the tankEmpty and replace the receptacle. -Open the steam valve fully again. -Once the rinse cycle has finished close the steam dial. The machine will now turn itself off. Remove the tank and fill with fresh water. -Turn the machine back on and the descale light will have gone out. The machine is now ready to make coffee. Check our related articles to see where to buy our coffee maker accessories such as descalers, coffee care kit, filters and glasses.

Question 14

How do I make a cappuccino?

Accepted Answer

Cappuccino Ingredients: - Cappuccino glass - 1 Shot of Espresso - Topped up with hot (55-60&deg;C) and frothed milk - Optional sprinkling of Cocoa Powder - Add sugar to taste and/or try topping with cocoa or cinnamon powder. It is best served in a pre-heated cappuccino cup or a medium sized glass. Tip if using a traditional frother: The milk should be steamed in a stainless steel milk jug to around 60&deg;C, giving it a pouring temperature of 55-60&deg;C and a froth free of large bubbles. Only fill the jug up to 1/3 of the capacity as the volume will increase while steaming. Professional baristas can be seen knocking out the larger bubbles in the jug by gently tapping the base of the milk jug on the bar table and swirling the milk around. When adding steamed milk, pour so that the milk drops through the froth first and then top the drink with the remaining froth. Traditionally this is a breakfast drink in Italy and often enjoyed with a pastry, consisting of a shot of espresso with hot and densely frothed milk. It is normally made up of a ratio of 1/3 coffee, 1/3 hot milk, and topped with 1/3 milk froth.

Question 15

How do I make a latte macchiato?

Accepted Answer

Latte Macchiato Ingredients: - Caff&eacute; Latte glass - Hot (55-60&deg;C) milk, medium frothed - 1 Shot of Espresso or Ristretto - Sugar to taste The word Macchiato means marked or stained milk in Italian, and similar in makeup to the caff&eacute; latte, the latte macchiato is hot steamed milk &ldquo;stained&rdquo; with a small amount of coffee, or a Ristretto.

Question 16

How do I make an Americano?

Accepted Answer

Americano Ingredients - Cappuccino glass - Single or double shot of espresso - Topped up with hot water - Sugar to taste The story goes that it was created in America by an Italian barista who was serving espresso-based coffees, but when a customer asked for a long black coffee, the barista improvised and created this drink. When asked what it was, he called it an Americano. It is typically served in a medium sized cup and is simply made by using a shot or two of espresso and topping it up with hot water.

Question 17

How do I make an espresso?

Accepted Answer

Espresso Recipe Ingredients: - Espresso glass 7g - Freshly Ground Coffee or beans - Aim for 20 seconds extraction time, to deliver 25-30ml - Sugar to taste - An espresso is a strong shot of coffee, with a rich intense flavour. A standard espresso is made with 7g of freshly ground coffee, extracted to 25-30ml. A serving should take around 20-25 seconds from beginning to end of delivery to balance the coffee flavours.The quality of a good espresso is shown by a 3-5mm hazel-coloured &lsquo;crema'. It is best served in a pre-heated espresso cup. Add sugar to taste and for a more mellow flavour.The espresso can also be added to milk and syrups to make various Italian coffee drinks such as a cappuccino, latte or Americano. Everything begins with an Espresso!

Question 18

How do I make an Iced Coffee or Frappé?

Accepted Answer

Iced Coffee Ingredients - 4 Espresso coffees, cooled - 4 Teaspoons caster sugar to taste - 12 Ice cubes Add all ingredients to a blender and blitz until the ice is crushed. Serve in a tall glass. Or for a delicious Frapp&eacute; add half a cup of low fat milk and reduce the sugar to taste. For a touch of luxury add whipped cream and chocolate sauce. The perfect refreshment for long summer afternoons!

Question 19

I cannot insert my drip tray. What can I do?

Accepted Answer

The machine should always be shut down correctly using the power button at the front of the machine before removing sections for cleaning. Once the machine has completed the shutdown process it is safe to switch off the power at the wall. If the shutdown process has not been fully completed the infuser will be in the wrong position. Please carry out the following recommendations to rectify this problem: - With the machine switched on take the grounds container (the container where used coffee is collected) and insert it in its correct position in the machine without the full drip tray assembly. You may need to lift it slightly to get it to insert fully in its slot. - Once the door is closed turn the machine on. You should hear the infuser mechanism resetting. Wait for this to stop. - Turn the machine off by the power button at the front of the machine. Wait for the shutdown process to complete fully and all lights to go out. The machine may do a rinse at this point. - You can now turn the machine off at the wall. When you open the service door the infuser will now be in the correct position and you can replace the drip tray. - To avoid this happening again please always ensure the machine is correctly powered down using the button on the front of your machine before removal of the infuser or drip tray.

Question 20

I cannot put my infuser back into the machine because the carriage is in the wrong position. What can I do?

Accepted Answer

It is important to power down the machine correctly before removing your infuser. In order to resolve this issue: - Place the grounds container and drip tray into the machine. If you cannot fit the drip tray in, just place the grounds container into the correct position. - Close the door. If you have no drip tray you will need to lift the grounds container slightly from underneath the door in order to close the door fully. - Press and hold the one cup and two cup buttons. You should hear whirring as the infuser carriage resets. - Insert the infuser into the carriage. If you are unable to do so, power down the machine with the Standby button and wait for the machine to shut down fully before reinserting the infuser.

Question 21

I descaled my machine, but the descale light has not gone out. Why has this happened?

Accepted Answer

The descale process was not recognised by your machine. A process may have been skipped or carried out too quickly. Assuming you have already run descaler through the machine please carry out the following steps to resolve this*. -Ensure the tank contains at least two inches of water. -Press and hold the descale button for a slow five seconds. The coffee lights will now flash to say you are no longer able to make coffee. Your machine is now in descale mode. -Place a jug underneath your steam valve and open the steam valve FULLY. -The machine will stop when the tank is empty. -Close the steam valve. -Remove your water tank and add at least two inches of water again. -Place it back into the machine. -Open the steam valve fully again. This time the water will run straight through the machine without pause. -Once the tank is completely empty close the steam valve and the machine will turn itself off. -Refill the tank and turn the machine back on. The descale light will now be off and you will be able to make coffee again! *IMPORTANT: Only use this solution when you have descaled your machine. Not descaling your machine regularly can result in breakdown of the appliance. If you do not descale your machine regularly your product warranty may become invalid. Descaling your bean to cup machine is one of the most important things you can do to maintain your machine and ensure longevity of your product.

Question 22

My coffee is too weak. How can I improve it?

Accepted Answer

There are several factors that can affect the taste. Please check these suggestions to see if they help: - You may be adding too much water. The perfect espresso (single shot) is around 30ml to 40ml of liquid. Adding water results in an Americano type coffee. It may be advisable to use two shots of espresso in a larger cup. - The type of coffee can affect strength. De'Longhi would recommend a good espresso coffee. Origin and blend (i.e. whether it is robusta or arabica), and the darkness of the roast affect strength. - The grind may be too coarse. The grind can be decreased one notch at a time during the grinding process. - Try increasing the strength of coffee on your machine settings which will increase the amount of coffee during the grinding process.

Question 23

How can I obtain a hotter cup of coffee with my Fully Automatic coffee machine?

Accepted Answer

Here you can find some tips to obtain a good espresso:• perform a rinse cycle, selecting the RINSING function (Fig.1) and warm the cups by rinsing them with hot water (using the HOT WATER FUNCTION);• The new De Longhi espresso glasses, for all coffee lovers, are made with a high quality "double-wall" glass and are comfortable to hold. The double wall allows you to hold the glass without the outside getting hot. Plus it's thermal capability keeps your beverage hot.• Depending on the model you have, your fully automatic coffee machine may allow you to adjust the temperature of the water within the menu settings.

Question 24

How do I clean the LatteCrema System and Automatic Cappuccino device?

Accepted Answer

After each use, always perform a cleaning cycle.To do this simply turn the knob to the clean position or hold the clean button for a few seconds depending on your model.Doing so will remove any debris that may block the milk ducts. For best results clean the connection point and spout with 'Clean Milk' on a monthly basis.You can purchase this through our authorized service centres.

Question 25

How do I set the water hardness on my fully auto coffee machine?

Accepted Answer

You can check water hardness by using the indicator test paper included with the machine.Immerse it in a glass of water for a second and then check the level of hardness - level 1 for soft up to level 4 for hard. Through the menu settings you can then choose the relevant level setting for your water type.You can download the user instruction from http://www.delonghi.com/en-int/customer-support/user-instruction-manuals

Question 26

Can I set the coffee grinding level?

Accepted Answer

Yes of course, this is possible. Before changing its level we always suggest to read the tips to get a hotter cup of coffee in the "Related articles section". The coffee grinder is set by default to prepare coffee correctly, and most of the times, should not require regulating initially. If it's necessary, follow the steps below: - The grinding adjustment dial must only be turned when the coffee mill is in operation. For fuller bodied creamier coffee, turn one click anticlockwise towards &ldquo;1&rdquo;, do not turn more than one click at a time otherwise the coffee could be delivered a drop at a time. For a less bodied creamier coffee, select a higher level of grinding, turn a click clockwise These adjustments will be evident after at least 2 cups of coffee have been delivered. If this adjustment does not obtain the desired result, turn the dial another click.

Question 27

How to use the coffee powder with my Fully auto?

Accepted Answer

Add one level measure of ground coffee through the funnel then select the pre-ground option to make the coffee. When you add the ground coffee the machine must be turned on, if you add the coffee powder while the machine is switched off it will spread through the machine and dirty it. This could damage the appliance. Only add one level measure of ground coffee per beverage.

Question 28

Milk Carafe is spluttering and not frothing

Accepted Answer

If your milk carafe is spluttering, or not frothing, please see the tutorial video below or carry out the following recommendations: &bull; Check the setting is on the correct level for the type of drink you are making. &bull; Check all o-rings are present on the connector. &bull; Soak the milk carafe cover using Delonghi Milk Clean Solution, tube and carafe in hot water again using Delonghi Milk CleanSolution for up to 20 minutes if it has been a while since the last soak. With a small brush clean everywhere possible. The carafe can usually be dismantled &ndash; please see the instructions for your machine. Rinse the carafe with warm water. &bull; You can also clean it by, putting 10ml of De'Longhi milk cleaner into the carafe, and add 90ml of hot water (not boiling). Place a cup underneath the nozzle, and press the &lsquo;clean' button on the jug. Then double tap the Cappuccino or Latte button on your machine, or the 'Milk' button, in order to deliver only milk. Wait until all of the solution has passed through the jug. Rinse the carafe, add water, and repeat. &bull; Use a small brush or cloth to clean the milk carafe outlet on the appliance. You can use De'Longhi IFD (Instant Frothing Device) oil to keep the outlet lubricated. &bull; Milk delivery should now be rectified. Please note the &lsquo;Clean' button or dial should be activated after every milk delivery session. We would recommend the carafe cover is cleaned once a week. The De'Longhi milk cleaner should be used regularly. This will prolong the life of your milk delivery system. Our coffee care kits can be purchased from many good retailers and also from our website: http://www.delonghi.com/en-gb/products/coffee/coffee-makers/coffee-accessories-gifts

Question 29

How can I increase the temperature of my coffee on my premium bean to cup machine?

Accepted Answer

The temperature of your coffee can be increased by the following actions: - Increase the temperature setting in the digital display menu - Press the rinse button before requesting a coffee. - Pre-warm the cups on the shelf of your machine. Alternatively add hot water to the cup and empty before coffee delivery. - Turn off the eco settings. For further assistance please also see our &lsquo;How To' tutorials below:

Question 30

Each time I switch on or I switch off my bean to cup machine it performs a rinse cycle, why?

Accepted Answer

The rinse cycle has two main functionalities: - To heat the internal circuit once you switch on the machine - To remove coffee powder deposits when you switch off the machine Thanks to this function your machine will be ready, clean and heated to start preparing an excellent coffee. Some of the latest generation Bean to Cup machines recognize themselves if you have recently switched off them. In this case, once you switch on the machine again, it doesn't perform the rinse cycle because the machine is already heated. This is the same when you switch off the machine without making a coffee.

Question 31

Can I disable the auto-off functionality on my machine?

Accepted Answer

The auto-off function is a feature that has now been incorparated to comply with environmental protection regulations and is not able to be turned off. Depending on the model of your bean to cup coffee maker, it is possible to program the switch off when not used from 15 minutes to 3 hours. Please check your instruction manual for a guide on how to program your machine.

Question 32

How to disable energy saving mode?

Accepted Answer

To disable &ldquo;energy saving&rdquo;, please proceed as follows: No-display models and Eco indicator light: Check main switch is pressed (position I) and press button &ldquo;short coffee&rdquo; B3 (red highlighted). In this way the Eco indicator light will start flashing. Press now &ldquo;long coffee&rdquo; button B8 (blue highlighted) to confirm. The ECO indicator light will go off. For ECO button models: To deactivate the function, press the ECO button. The light goes off. If your machine has a display, please follow the &ldquo;Energy saving&rdquo; procedure on the instruction manual.

Question 33

Having a fully automatic coffee maker, why I should heat up the coffee cups?

Accepted Answer

All Espresso coffee lovers, know that a good tip for a hot coffee is to warm the cups before dispensing the drink. This can be achieved by rinsing the cups with hot water, or by using the cup warming plate.

Question 34

How should appear the coffee pucks inside the coffee maker?

Accepted Answer

Achieving a good espresso means having a good combination of machine, blend, type of grinding and by making a correct use of them. The coffee pucks inside your coffee machine will appear just a little bit moist, thick and well compact.

Question 35

How can I increase the temperature of coffee on my bean to cup machine?

Accepted Answer

Here you can find some tips to obtain a good espresso: · perform a rinse cycle, selecting the RINSING function (Fig.1) and warm the cups by rinsing them with hot water (using the HOT WATER FUNCTION);· The new De Longhi espresso glasses, for all the coffee lovers, are made with a Double-wall borosilicate glass, comfortable to hold. The double wall allows you to hold the glass without being burnt by the litui inside, and as it is thermal it even keeps your beverage hot.· Depending on the model you have, your fully automatic coffee machine has customising water temperature function.

Question 36

How do I make creamy, hot and dense Milk with my Bean to cup coffee maker?

Accepted Answer

We would recomend you use fresh skimmed milk or semi-skimmed milk served at refrigerator temperature (5&deg;degrees).

Question 37

How do I remove the infuser?

Accepted Answer

This may happen as a result of power interruption. The infuser can only be removed if the correct shut-down sequence has been followed when the machine is turned off. Always switch the machine off by the power button on the front of the machine and allow the process to terminate. If you are unable to remove the infuser do not force it. Turn the machine back on and wait for the full start up sequence to complete. Shut the machine down by the power button on the front of the machine. Wait for the shut-down sequence to complete. You should now be able to remove the infuser with ease. For further assistance please see our tutorial videos below: If your infuser can be accessed at the front of your machine: If your infuser can be accessed from the side of your machine:

Question 38

Does bottled water avoid limescale?

Accepted Answer

&#8203;No, even if calcium and magnesium are present in a very low percentage, limestone will buildup in any case.If you wish to use bottled mineral water, read into the label values, especially to the fixed residue and calcium. Descale your machine regularly, in order to maintain your coffee maker for longer.

Question 39

Does the Prima Donna Elite  have a touch screen display?

Accepted Answer

Yes it does. The new Prima Donna Elite ECAM 650.75, is provided with a 4,3” colour TFT with touch screen technology, and it's the first De' Longhi coffee machine with connectivity. The simple, interactive display allows you to have direct access to all your favourite drinks, adjust and save recipes according to your taste and manage up to 6 personal profiles. All with a simple touch. Discover the new COFFE LINK APP!

Question 40

How do I set the clock on my ESAM5600?

Accepted Answer