{ "en-nz": { "reasons": { "Product Registration": [ { "field": "description", "content": "

Please Note, if you ordered directly from Delonghi Website, you do not need to register your product for warranty it is automatically added to your account when your order is dispatched

Alternately please click on the registration link below to register your product for warranty

Please click here to register your product: Warranty Registration Page

*Please type in all the letters and the first number number only ( ECAM4 or EC9 ) of your product in the product search then click on the machine corresponding to your product from the drop down list*

" }, { "field": "firstName", "mandatory": true }, { "field": "lastName", "mandatory": true }, { "field": "email", "mandatory": true }, { "field": "emailConfirmation", "mandatory": true }, { "field": "address", "mandatory": false }, { "field": "addressNumber", "mandatory": false }, { "field": "city", "mandatory": false }, { "field": "state", "mandatory": false }, { "field": "zipCode", "mandatory": false }, { "field": "countryCode", "mandatory": false }, { "field": "phone", "mandatory": false }, { "field": "productName", "mandatory": true }, { "field": "serialNumber", "mandatory": true }, { "field": "retailer", "mandatory": false }, { "field": "freeText", "mandatory": true }, { "field": "uploadFile", "mandatory": false }, { "field": "privacy", "mandatory": true } ], "Warranty Claims": [ { "field": "description", "content": "

For all enquiries about
- Warranty claims
- Servicing
- Warranty repairs
- Submit a warranty claim request

Please include any photos or short videos to help us quickly assist you.

" }, { "field": "firstName", "mandatory": true }, { "field": "lastName", "mandatory": true }, { "field": "email", "mandatory": true }, { "field": "emailConfirmation", "mandatory": true }, { "field": "address", "mandatory": false }, { "field": "addressNumber", "mandatory": false }, { "field": "city", "mandatory": false }, { "field": "state", "mandatory": false }, { "field": "zipCode", "mandatory": false }, { "field": "countryCode", "mandatory": false }, { "field": "phone", "mandatory": false }, { "field": "productName", "mandatory": true }, { "field": "serialNumber", "mandatory": true }, { "field": "retailer", "mandatory": false }, { "field": "freeText", "mandatory": true }, { "field": "uploadFile", "mandatory": false }, { "field": "privacy", "mandatory": true } ], "Service & Warranty": [ { "field": "description", "content": "

For all enquiries about
- Warranty claims- Servicing
- Warranty repairs
- Submit a warranty claim request

Please include any photos or short videos to help us quickly assist you.

Something not right with your appliance ,try out our FAQs
Please Click Here: Frequently Asked Questions

Please also check out our Delonghi Group How To You Tube Channel
Please Click Here: Delonghi Youtube Chanel

If you are looking for a service centre to repair your appliance outside of the warranty period,
Please Click Here: Service Center Locations

Need help with a set up on your coffee machine?
We have a free 30 minute zoom session with a head product specialist available via zoom:
Please click here to book your session: LIVE COFFEE EXPERT

" } ], "Spare Parts & Accessories": [ { "field": "description", "content": "

For all enquiries about Ordering Spare Parts and Accessories If you are after spare parts for your appliance Please click here: Ordering Spare Parts and Accessories

Alternately please include any photos or short videos to help us identify the part and issue in question.

" }, { "field": "firstName", "mandatory": true }, { "field": "lastName", "mandatory": true }, { "field": "email", "mandatory": true }, { "field": "emailConfirmation", "mandatory": true }, { "field": "address", "mandatory": false }, { "field": "addressNumber", "mandatory": false }, { "field": "city", "mandatory": false }, { "field": "state", "mandatory": false }, { "field": "zipCode", "mandatory": false }, { "field": "countryCode", "mandatory": false }, { "field": "phone", "mandatory": false }, { "field": "productName", "mandatory": false }, { "field": "serialNumber", "mandatory": false }, { "field": "retailer", "mandatory": false }, { "field": "freeText", "mandatory": true }, { "field": "uploadFile", "mandatory": false }, { "field": "privacy", "mandatory": true } ], "Other": [ { "field": "description", "content": "

If you Enquiry is not related to any of the above enquiry types please fill out the information below including as much information as possible so we can direct your enquiry to the correct department

" }, { "field": "firstName", "mandatory": true }, { "field": "lastName", "mandatory": true }, { "field": "email", "mandatory": true }, { "field": "emailConfirmation", "mandatory": true }, { "field": "address", "mandatory": false }, { "field": "addressNumber", "mandatory": false }, { "field": "city", "mandatory": false }, { "field": "state", "mandatory": false }, { "field": "zipCode", "mandatory": false }, { "field": "countryCode", "mandatory": false }, { "field": "phone", "mandatory": false }, { "field": "productName", "mandatory": false }, { "field": "serialNumber", "mandatory": false }, { "field": "retailer", "mandatory": false }, { "field": "freeText", "mandatory": true }, { "field": "uploadFile", "mandatory": false }, { "field": "privacy", "mandatory": true } ], "Questions about your order": [ { "field": "description", "content": "

Important Information

On dispatch from our warehouse you will receive an Email / SMS to track your order,
Order /Payment/ Discount Code confirmation emails can sometimes go to your SPAM folder
Please allow 5-10 days for delivery from when it leaves our warehouse
If your discount/Coupon code is not working plese clear your cache and try again
If you have questions regarding the delivery of your order please call Star Track on 13 23 45 Monday - Friday 8am - 530pm with your Name , Delivery Address & Tracking Details

To track your order please go to https://startrack.com.nz/track/search

For any payment issues, please email ar.nz@delonghigroup.com

" }, { "field": "firstName", "mandatory": true }, { "field": "lastName", "mandatory": true }, { "field": "email", "mandatory": true }, { "field": "emailConfirmation", "mandatory": true }, { "field": "address", "mandatory": false }, { "field": "addressNumber", "mandatory": false }, { "field": "city", "mandatory": false }, { "field": "state", "mandatory": false }, { "field": "zipCode", "mandatory": false }, { "field": "countryCode", "mandatory": false }, { "field": "phone", "mandatory": false }, { "field": "productName", "mandatory": false }, { "field": "serialNumber", "mandatory": false }, { "field": "retailer", "mandatory": false }, { "field": "freeText", "mandatory": true }, { "field": "uploadFile", "mandatory": false }, { "field": "privacy", "mandatory": true } ], "Major Kitchen Appliances": [ { "field": "description", "content": "

If Your inquiry is relating to De'Longhi branded Major Kitchen Appliances, including Ovens, Freestanding Cookers, Cooktops and Rangehoods in Australia and New Zealand, or purchases of Dishwashers purchased after 01 June 2020,please contact Elba Appliances, who are now distributing these products, effective 01 June 2020 please see their contact details below:

Phone: 1300 186 709 for Australia
Phone: 0800 352 222 for New Zealand
Email: customer.care@elba.com.nz

" } ], "Promotions": [ { "field": "description", "content": "

Enquiries relating to

- Status of your promotion
- How to redeem your promotion
- Promotion questions (terms and conditions)

Please Note
It can take up to 90 days to recieve your promotional gifts, on dispatch from our warehouse you will recieve an SMS/Email with your delivery tracking details sometimes this can go to your SPAM folder

To view /register for a promotion please click on the below link: https://www.delonghi.com/en-nz/promotions

Alternately please fill out all the below fields with your claim and/or tracking number

Enquiries relating to - Future Product Purchases
- Product Comparisons
- Sales
- Product Availability

Please also check out our Delonghi Group
Click Here: Delonghi You Tube Channel

Need a Product User Manual
Click Here: User Manuals

Did you know we have our SmartBot troubleshooting assistance available
Most Frequently Asked Product Questions

Please contact Nespresso direct and they will be able to assist you with your PODS, warranty, promotion, service and parts enquiry. Nespresso have their own after care service and technical support team – specialised service agents for the Nespresso machines and aeroccino.

Nespresso Australia Customer Service
Phone: 1800 623 033
https://www.nespresso.com/nz/en/services#/customer-care/machine-assistance`

DOLCE GUSTO NZ & NZ

Kindly contact Dolce Gusto direct for all your service queries, capsule queries, promotion or redemption, warranty, parts or issues with your unit.

Dolce Gusto Customer Service
Phone: 1800 466 975
Email: ho.dolcegusto@au.nestle.com

Dolce Gusto Customer Service
Phone: 0800 365 234
Email: consumer.service@nz.nestle.com

" } ], "Corporate Information": [ { "field": "description", "content": "

Thank you for showing your interest about De'Longhi Group

Enquiries relating to
Donations & Sponsorships
New business and sales Oppurtunies
Contact & Meetings within organisation

Please email info.nz@delonghigroup.com

De’Longhi encourages its consumers to report security issues. Please fill the form below if you believe you spotted a potential vulnerability or security issue in one of our connectable products.

Important information: De’Longhi commits itself to acknowledge receipt of the vulnerability report, as well as to provide an estimated period for conducting the proper verifications and to notify the completion of the vulnerability fixing.

Our standard response time to acknowledge receipt of vulnerability reports is 5 working days.

Status updates of reported vulnerabilities will be disclosed when relevant information becomes available and investigations are completed.

Please be informed the below form is to report security vulnerabilities or issues only. Any reporting or complaint not falling within this scope will not be taken into consideration. Please contact us through alternative channels.

" }, { "field": "firstName", "mandatory": false }, { "field": "lastName", "mandatory": false }, { "field": "productName", "mandatory": true }, { "field": "email", "mandatory": true }, { "field": "emailConfirmation", "mandatory": true }, { "field": "countryCode", "mandatory": false }, { "field": "freeText", "mandatory": true } ] } } }