Question 1

Do any of your heaters contain PTFE?

Accepted Answer

None of the De'Longhi heater parts contain PTFE type materials.

Question 2

Do I need to refill an oil heater or change the oil?

Accepted Answer

The oil in our oil filled radiators is there for the life of the product. There is no need to change the oil or refill it.

Question 3

How long is the cable on the De’Longhi heaters?

Accepted Answer

6 feet long

Question 4

How much does it cost to run my oil filled radiator heater?

Accepted Answer

It is very difficult to accurately determine how much it costs to run a heater within your own environment. It depends largely on the type of house, size of room and quality of insulation. However the maximum the heater will cost will per 1unit of electricity per hour, per kilowatt of heat. For example, if you have a1500 W heater the maximum it will use is 1.5 energy units per hour. Oil filled radiators are more economical to run because they retain heatlonger and power demand through the temperature control is called upon less frequently. Electric heaters heat only the room you are in and not the entire house, providing extra heat only where required and helping to optimise energy consumption. Electricity costs vary across suppliers. If you check your bill you will be able to find out how much you are paying per unit of electricity.

Question 5

What are the power settings on my oil filled radiator?

Accepted Answer

The heating power settings on thea 1200 Watts heater isMin - 500WMid - 700WMax - 1200WThe heating power settings on thea 1500 Watts heater isMin - 700WMid - 800WMax - 1500W

Question 6

What precautions should I take before using my heater?

Accepted Answer

Always check the appliance and the power cord for signs of damage ordeterioration. - Never cover the appliance, even temporarily, to prevent the risk ofoverheating.- Keep the appliance away from flammable objects. - Completely unwind the power cord whenever using the appliance - Do not let water penetrate into the appliance - Make sure the appliance's rated voltage corresponds to the mains power supply.

Question 7

What type of oil is used in your oil filled radiators?

Accepted Answer

The oil filled radiators are filled with diathermic heat transfer fluid. This will not need replacing within the product lifetime.

Question 8

Why can`t I use an extension cord with my heater?

Accepted Answer

Please do not use an extension cord due to the risk of overheating.

Question 9

Will an oil filled radiator suit my needs?

Accepted Answer

Oil filled radiators are ideal for larger areas such as living rooms or any area needing constant temperature and are set on wheels for portability. They operate by heating oil sealed within the unit, this heat transfers to the outer metal surfaces to heat the surrounding air. The heated air rises to be replaced by cooler air leading to a slow warm air circulation in what is known as a convection cycle. This gives an even, comfortable temperature around the room. Oil filled radiators will not immediatley heat an area you need to run the unit for a while depending the room size. An internal thermal control only calls for power after the oil temperature eventually drops. Many models have a timer and ECO functions for increased user control. Once switched off, the radiator will retain the heat releasing it slowly to give a gradual temperature reduction to the room.

Question 10

Where can I find the serial number on my De’Longhi product?

Accepted Answer

For swift assistance, streamlining the process is possible if you've already located your machine's serial number. The serial number may be positioned differently depending on the product you own. For this reason, we have created a special guide with pictures and information on how to find the serial number of your machine. Click here to help you find the serial number

Question 11

how far away does the remote work on my oil filled radiator?

Accepted Answer

The remote will activate the unit up to 6 feet away.

Radiant heater