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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

My cold brew is not cold enough. Why?

Please follow the on-screen instructions and add the amount of ice cubes suggested to get the optimal temperature for your drink. All our cold drinks have been developed considering a specific amount of ice cubes to guarantee the right balance between all ingredients and the resulting temperature.