Question 1

The cooktop wont light.

Accepted Answer

Check that the cooktop is plugged in and there is power to the wall socket. Check that the gas supply valve is turned on and the supply to the house is working. You should be able to hear the gas when a burner is turned on. Check that the gas igniters are clean (use a toothbrush and methylated spirits to remove any build-up.) Check that the cooktop has been assembled correctly and the burner cap is sitting flat.

Question 2

The burner flames are yellow/slow to start.

Accepted Answer

Check that the cooktop has been assembled correctly and the burner cap is sitting flat. Your gas bottle may be running low. Refill if necessary. The gas pressure may not be at the correct level. Check that the correct jets have been fitted.

Question 3

The graphics appear to have worn off the glass.

Accepted Answer

Baked-on food may have obscured the graphics. Use a razor scraper to remove the spills.

Question 4

The elements turn themselves on and off. Why is this?

Accepted Answer

This is normal. The elements are cycling to prevent the glass from overheating or the controller is cycling to maintain the selected setting.

Question 5

There is a metallic sheen on the glass.

Accepted Answer

This is often caused by copper- or aluminium-bottomed pots. Ceramic cleaner should remove the marks. Your cooktop should be cleaned regularly, as spills that are allowed to burn into the surface may react with the ceramic glass and not be removable.

Question 6

The elements do not work at all. Why is this?

Accepted Answer

If your model has a Control Lock function, check that it is switched off. Check the mains power or the isolation switch - this is usually located in the kitchen.

Question 7

The H symbol is showing once cooking has finished.

Accepted Answer

When the temperature of a cooking zone is still hot, the relevant H remaining heat indicator lights up on the display to alert you of the hot surface.

Question 8

The Pan/Pot is noisy when using on induction.

Accepted Answer

Some types of pans could cause noise when used on an induction cooking zone. The noise does not mean any failure of the appliance and does not influence the cooking operation.

Question 9

What is the LPG Gas pressure?

Accepted Answer

For Universal LPG models the gas supply is connected to the test point adaptor which is supplied with the appliance and ensure that the supply pressure is regulated to 2.75 kPa.

Question 10

What is the natural gas pressure?

Accepted Answer

For Natural Gas models the gas supply is connected to the pressure regulator which is supplied with the appliance. Adjust the regulator to obtain a test point pressure of 1 kPa with the two semi-rapid (SR). burners operating at the maximum.

Question 11

The burner goes out when the knob is released.

Accepted Answer

The Flame Failure safety feature (where fitted) may have been activated. Hold down the knob for five seconds when lighting a burner to ensure it is properly engaged. If this does not help please contact an Authorised Delonghi Service Agent.

Question 12

One of the burners has an uneven flame.

Accepted Answer

Check that the cooktop has been assembled correctly and the burner cap is sitting flat.

Cooktops