Question 1

What is your DeLonghi Return Policy?

Accepted Answer

If your goods remain boxed and unopened you may return them within 30 days for a full refund on the price of the product(s) returned less the shipping fee. If you notice any damage to your goods please notify customer support at the time of delivery. We recommend you thoroughly inspect your goods at this time. If you notice any damage to your goods within 24 hours of receiving delivery please notify us immediately by contacting customer support on 0508 200 300 between Monday and Friday 9am - 5pm or use our contact form, evidence of damage may be required i.e. photographs. If your goods are deemed faulty within a reasonable period we may replace them free of charge or refer you to your nearest approved service centre. We will organise for your return goods to be collected. All returned goods must be packaged / boxed correctly to enable pick up, unpackaged / unboxed goods will not be picked up. Goods are usually collected within 5 days from date of DeLonghi receiving notification of goods requiring return. Please refer to our full returns policy here.

Question 2

Can I return an item to a retailer that carries your product?

Accepted Answer

Our retail partners will not accept returns for product not purchased from their physical or online stores. You must return purchases made on our website through our return process.

Returns