Question 1

How can I use PayPal on the DeLonghi Site?

Accepted Answer

Select PayPal as the payment method and follow the onscreen instructions. You will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order. You will then receive 2 emails, 1 from PayPal to confirm your payment and 1 from DeLonghi to confirm your order.

Question 2

When placing an order and entering my payment information I get an ’Authorisation Error’ message. What does this mean?

Accepted Answer

An authorisation error could mean several things. First, please be sure that all billing information is correct. You may want to make sure that the postcode you entered matches the postcode on file for your billing address. Second, be sure to check the expiration date and card verification numbers on your card. Also, please be aware that we only accept American Express, MasterCard and Visa for credit card payment. If you are still receiving an error message and you feel that all of the information you are entering is correct, you may wish to contact your bank for further details. If you are using a debit card, it's possible you may need to adjust your credit limit for larger purchases. At any point though you may contact us on 0508 200 300 between Monday and Friday 9am - 5pm for further assistance.

Question 3

What forms of payment are accepted by DeLonghi online?

Accepted Answer

www.delonghi.com accepts the following forms of payment: MasterCard Visa PayPal Your credit card will be charged the day the merchandise is shipped. We currently do not accept: Cheques Cash Money Orders PLEASE NOTE: Do not close your browser after completion of payment in PayPal as you will be redirected back to the DeLonghi website for your order confirmation. If you close your web browser before you are returned to the DeLonghi website, your order will NOT be lodged in our system.

Question 4

How can I use PayPal?

Accepted Answer

Select PayPal as the payment method and follow the onscreen instructions. You will be redirected to PayPal where you need to choose the PayPal funding source you wish to use for your order. You will then receive 2 emails, 1 from PayPal to confirm your payment and 1 from DeLonghi to confirm your order.

Question 5

Can I use PayPal without opening a PayPal account?

Accepted Answer

You can now pay with PayPal without the need to open an account. This means PayPal will not hold onto your details after purchase. PayPal will limit the number of account free transactions to 10.

Question 6

DeLonghi PayPal errors?

Accepted Answer

Unfortunately sometimes there are problems creating or processing PayPal Orders. Here are some of the errors you might receive while creating your order: If you are redirected to an error page or do not receive an order confirmation email from us then it is likely that an error prevented the creation of the order at DeLonghi. If you are not sure please log into your DeLonghi customer account. If the order does not appear there within 5 minutes then it was not successfully created. If you receive an email from PayPal stating that you have paid for your order but do not receive an email from DeLonghi, please log into your account and check that the order was successfully created there. If it was not please Contact Us quoting your name, DeLonghi account email address, PayPal account email address, the items that you ordered and any vouchers that you used. We will then be able to recreate the order and find your PayPal payment to link it to. If using Switch/Maestro with PayPal: While you are placing your order when you are redirected to PayPal they put you in a loop asking for your card details which are already registered with them and you have used with PayPal before. Even if you re-enter the details it brings up another error message. PayPal have suggested entering the details of a different card. If you need further help with this problem please contact PayPal. "The buyer is restricted" - PayPal have placed restrictions on your account and we are unable to proceed with your order. Please contact PayPal to resolve this issue with them. Alternatively you may change your payment method and pay by card directly to DeLonghi. "The buyer cannot pay, transaction rejected" - PayPal believes you are unable to pay for your order. Please contact PayPal and then let us know when the issue is resolved and we can retry to process your order. Alternatively you may change your payment method and pay by card directly to DeLonghi. "The funding source is missing" - The funding source you chose to use to pay for your order is no longer connected to your PayPal account or your order. Please contact PayPal to resolve the issue. Alternatively you may change your payment method and pay by card directly to DeLonghi. "Transaction refused due to risk model of the buyer" - PayPal have run a risk model against your account for security reasons and believe your account may be high risk and will not allow us to proceed with your order. Please contact PayPal to resolve this issue. Alternatively you may change your payment method and pay by card directly to DeLonghi.

Question 7

How does Apple Pay work?

Accepted Answer

Before selecting Apple Pay as your payment method, make sure your device is correctly configured. Select the Apple Pay option as payment method. A pop up will display your credit card details and the amount to be confirmed. Once the payment is confirmed, you will be directed to the thank you page. To learn more about Apple Pay, please visit this page: https://support.apple.com/apple-pay

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