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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

Do I need to put ice in the glass before or after extracting Cold Drinks? Does this make any difference?

We suggest to place ice inside the glass before extracting the drink, so that it cools the drink as it is delivered in a more homogeneous way.