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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

Why does the lever not lock down into position on my toaster?

The lever may refuse to lock into position if there is debris trapped inside the toaster/carriage.

Please turn the toaster upside down and gently tap/shake to remove any debris.

If this does not solve the issue, please contact the Customer Experience team for further assistance.