Free delivery over $100 Easy Returns Secure Payments
  1. Back to homepage
  2. Faq Page

Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

Where is the hot chocolate dispensed from my Prima Donna Elite?

The hot chocolate drinks can be made using the unique carafe, simply choose the quantity (1 or 2 cups), add the milk and powder, and let the machine do the rest. The hot chocolate is dispensed by removing the carafe and pouring into cups, it is not dispensed via the spouts.