Free delivery over $100 Easy Returns Secure Payments
  1. Back to homepage
  2. Faq Page

Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

The coffee puck is hard to remove after extracting Espresso Cool.

It is normal for the puck to be harder to remove after a cold extraction, since the lower temperature does not extract many substances which instead keep the puck together in the portafilter. Because of this we have provided the specific scraper-brush tool, to help you break and remove the puck after the extraction of Espresso Cool.