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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

The burner flames are yellow/slow to start.

  • Check that the cooktop has been assembled correctly and the burner cap is sitting flat.
  • Your gas bottle may be running low. Refill if necessary.
  • The gas pressure may not be at the correct level.
  • Check that the correct jets have been fitted.