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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

My dehumidifier is not collecting water. Why is this?

If your dehumidifier is not collecting water please carry out the following checks:

  • Increase the heat in the room to ideally 18 to 20 degrees centigrade.
  • Clean the filter.
  • Move the dehumidifier to another area for a short time.
  • Increase the humidistat to a higher setting.

If the unit is not collecting water the environment may not have a high enough humidity level.

If the dehumidifier is considered not to be functioning correctly it may need to be inspected by an engineer.