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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

I used soy/almond/oat alternative in my LatteCrema Cool carafe and the result in cup is not good. Why?

The result in cup can vary according to the milk or plant-based drink used as plant-based drink formulas might vary a lot from brand to brand, from type to type, as the list of ingredients often changes.
Make sure your milk (or plant-based drink) is at fridge-temperature before using the LatteCrema Cool carafe.