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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

I made my first Prima Donna Soul coffee after switching on the machine for the first use, how can I improve the quality?

When preparing your first coffees, your machine will automatically set up for standard coffee beans; it will take 5 deliveries for the adaptation to complete. Furthermore, your machine is equipped with an unique Bean Adapt Technology (we do suggest you to use it) that will fully optimise the coffee extraction paramaters according to the coffee beans your have chosen.

Watch this video to set up your Prima Donna Soul and get it ready to make the perfect espresso.