Free delivery over $100 Easy Returns Secure Payments
  1. Back to homepage
  2. Faq Page

Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

Can I use my own ice cubes or ice cube bags with Prima Donna Elite EXPERIENCE?

The size of the ice cubes are important in ensuring the MixCarafe works correctly. If they are too big or the wrong shape it might cause the aero stirrer to jam and it may also affect the quality of the cold coffee cream. It is best to use the ice cube trays provided by De'Longhi.