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  2. Faq Page


Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides

FAQs

Ask us a question.

What should I do if the De’Longhi Comfort app crashes?

If the APP crashes, the appliance will continue to operate with the ongoing mode. Follow the below steps:

  • Relaunch the De’Longhi Comfort APP.
  • Make sure the appliance status displayed in the APP is CONNECTED.
  • Tap over the dehumidifier you want to control from the DEVICES page.
  • Control your appliance remotely.

If the APP keeps crashing, follow the below suggestions:

  • Make sure you have the latest version of the De’Longhi Comfort APP. In case, access your smartphone/tablet’s APP store (e.g. Google Play Store, App Store) to check if any updates are available.
  • Reboot your smartphone/tablet.
  • Make sure your smartphone/tablet is equipped with the latest version of Operating System, if not, proceed with the Operating System update.
  • Uninstall the De’Longhi Comfort APP and reinstall it (in this case, you will need to log into the APP again with your De’Longhi Comfort user account).