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FAQs

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What should I do if the De’Longhi Comfort app crashes?

If the APP crashes, the appliance will continue to operate with the ongoing mode. Follow the below steps:

  • Relaunch the De’Longhi Comfort APP.
  • Make sure the appliance status displayed in the APP is CONNECTED.
  • Tap over the dehumidifier you want to control from the DEVICES page.
  • Control your appliance remotely.

If the APP keeps crashing, follow the below suggestions:

  • Make sure you have the latest version of the De’Longhi Comfort APP. In case, access your smartphone/tablet’s APP store (e.g. Google Play Store, App Store) to check if any updates are available.
  • Reboot your smartphone/tablet.
  • Make sure your smartphone/tablet is equipped with the latest version of Operating System, if not, proceed with the Operating System update.
  • Uninstall the De’Longhi Comfort APP and reinstall it (in this case, you will need to log into the APP again with your De’Longhi Comfort user account).