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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

The lid is broken on my kettle. What can I do?

If the lid on your kettle was accidentally damaged it will not be covered under the manufacturer's warranty, but replacements are available from

For any other reason please contact the Customer Experience team by filling in the contact form. Please remember to include the model number and serial number and we will be able to advise further.