Question 1

How long is the warranty on my De’Longhi kettle?

Accepted Answer

All De'Longhi kettles carry a guarantee period of 1 year. The rights and benefits under this guarantee are additional to your statutory rights which are not affected. Please keepyour receiptasthiswill formthebasis ofyour guarantee. Inthe eventofa faultplease check this website for assistance.

Question 2

My De’Longhi kettle is noisy. What can I do?

Accepted Answer

All kettles regardless of manufacture will make a noise while boiling. The noise level is determined by the power rating, the body material and the shape. Your kettle will get noisier as it reaches the boiling point. Once your kettle has boiled the noise will stop. If your kettle is older, descaling the kettle may reduce the noise.

Question 3

My kettle is sputtering water from the spout

Accepted Answer

The kettle may be overfilled which can cause sputtering/over-boil. If the kettle has just been descaled check the solution has been completely rinsed away because this can also causeover=-boil.

Question 4

Does my product contain BPA?

Accepted Answer

Bisphenol A (BPA) is a chemical that is used primarily in the manufacture of polycarbonate (PC) raw material plastic. PC is a plastic that is often used in mouldings for food packaging; for example in drinks bottles.We do not use polycarbonate in the manufacture of any parts which come into contact with food, and we will not release a product for sale unless tests show that NO BPA is detected. For information on our environmental policies please click on the following link: http://www.kenwoodworld.com/uk/about-kenwood/environmental

Question 5

How do I descale my kettle?

Accepted Answer

To prolong the life of your new kettle, descaling should be carried out on a regular basis. The frequency required will depend on your water hardness. If you have particularly hard water (see the map on the right), we would recommend the kettle is descaled every month. For very soft water areas we would recommend that you descale your kettle every three months. Care should be taken with proprietary kettle descaler as these could damage the surface finish of the kettle. Please ensure you follow the instructions carefully. If you do not want to use a proprietary descaler we would recommend a solution of one part white vinegar and two parts water. Switch the kettle on, remembering to switch it off just before the boiling point. Leave the solution in the kettle for a while, dependant on the severity of the scale inside and then empty the kettle. Refill with fresh water, boil, empty and repeat this process once more. Your kettle can now be used. If you have missed a descale it may be worth leaving the solution overnight.

Question 6

Where can I buy De’Longhi descaler?

Accepted Answer

Descaler can be purchased directly from our website via the following link. http://www.delonghi.com/en-gb/products/coffee/coffee-makers/coffee-accessories-gifts

Question 7

How do I descale my kettle?

Accepted Answer

To prolong the life of your new kettle descaling should be carried out on a regular basis. The frequency required will depend on your water hardness. If you have particularly hard water (see the map on the right) we would recommend the kettle is descaled every month. For very soft water areas we would recommend that you descale your kettle every three months. Care should be taken with proprietary kettle descaler as these could damage the surface finish of the kettle. Please ensure you follow the instructions carefully. If you do not want to use a proprietary descaler we would recommend a solution of one part white vinegar and two parts water. Switch the kettle on, remembering to switch it off just before the boiling point. Leave the solution in the kettle for a while, dependant on the severity of the scale inside and then empty the kettle. Refill with fresh water, boil, empty and repeat this process once more. Your kettle can now be used. If you have missed a descale it may be worth leaving the solution overnight.

Question 8

The lid is broken on my kettle. What can I do?

Accepted Answer

If the lid on your kettle was accidentally damaged it will not be covered under the manufacturer's warranty, but replacements are available from www.4delonghi.com For any other reason please contact the Customer Experience team by filling in the contact form. Please remember to include the model number and serial number and we will be able to advise further.

Question 9

Where can I purchase a replacement filter for my kettle?

Accepted Answer

The life of your filter can be considerably extended if you are in a hard water area by dropping it into the solution while you are descaling your kettle. Spares for De'Longhi products, including many older products, are available from De'Longhi Spares via their website at http://www.4delonghi.co.uk/. Alternatively they can be contacted by calling 0844 557 6438. In either case please have your model number ready when ordering, which typically can be identified on the underside of the unit.

Kettles