Espresso - In Guarantee
Espresso - In Guarantee
If you have a potential concern with your coffee machine, we’ll work hard with you to get it working again and wherever possible, in a way that doesn’t affect your coffee routine.
Your coffee machine will alert you when it’s time for a descale. You should complete the cycle when prompted, to avoid your coffee tasting bitter and to improve energy efficiency.
Descaling only takes 30 minutes, and remember to be patient throughout the cycle. Do not turn off your machine during the cycle.
If your steam wand is sputtering, or someone has forgotten to press the clean button immediately after use, you may start to notice the difference in your coffee.
To restore an authentic taste, give your carafe a deep clean by separating all parts and soaking them in a mild detergent or putting them in a dishwasher. For stubborn milk residue, we recommend using Eco MultiClean.
GET PERFECT COFFEE
An espresso is at the heart of every coffee that is made in your machine. Here are our top tips to getting the best coffee from your Pump Espresso:
- Use high-quality pre-ground coffee that haven’t been opened more than 2 weeks
- Store your coffee in an air-tight container at room temperature
- Clean your portafilter after each use
If our Product Assistant is unable to assist you, we recommend speaking with our Customer Care team.
We will work hard with you to get your coffee machine working optimally by providing support over webchat, email or phone and in a way that doesn’t affect your coffee routine. If technical intervention is required, we will arrange a repair with one of our specialist service centres.
