Online Shop FAQs | De'Longhi United Kingdom

Online Shop FAQs

Returns & Refunds

Shipping & Delivery

Payment methods 

Delivery address change

Environmental Responsibilities 


Please Note: We are only able to deliver to UK Mainland addresses.

Please note delivery will be 3 to 4 working days from the date of order. 

Returns & Refunds

Here at De'Longhi we want to make sure you are delighted every time you shop with us. Occasionally though, we understand you may change your mind.

If you need to return an unused item you can do so within 30 days for an exchange or refund of the purchase price as required, less the delivery charge. Refunds will be processed within 7 working days of receiving the returned item. Simply return it to the address below. If you need assistance please contact support.delonghi.uk@delonghigroup.com  and they will usually respond within 48 hours.

Please return all goods to the following address:

Customer Returns
Kenwood – Delonghi
Site 3520 (Therma), Wellington Parkway
Magna Park,
Lutterworth
Leicestershire LE17 4XW

Please enclose a copy of your order inside each of the parcels.

 Returns

All shipping costs of any returned goods remain the responsibility of the customer, and we recommend you obtain proof of posting and tracking details of your parcel in case of a problem. 

The goods must be returned in the same condition as received and if possible with all packaging. We reserve the right to refuse or exchange an item if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.

If you are returning an item because of an error on our part we will be happy to collect your item free of charge. Please contact us at support.delonghi.uk@delonghigroup.com 

Refunds can only be made to the original card of purchase or Paypal account used.

For our full Terms & Conditions, please click here

 

 


 

Shipping & Delivery

UK Mainland Standard Delivery is £4.95, or FREE for orders over £100.

All our deliveries are done by ParcelForce   

Regrettably we are only able to deliver to UK mainland addresses at this time.

For UK Mainland on our standard delivery service, your order will be sent to you within three working days of you placing it. If we think we’ll go over this time, we’ll send you an email to let you know - please make sure we have your up-to-date email address for this reason. Regrettably we are unable to deliver to the Channel Islands, Isle of Man, Isles of Scilly, Orkney, Shetland and Western Scottish Islands, BFPO addresses, or the Republic of Ireland.

We'll need a signature to confirm delivery, so, if there’s no-one in, a note will be left with the courier's contact details to arrange another time.

At the moment we are not offering stated day or Saturday delivery, but we fully expect this service to be available very soon.

 


 

Payment methods

You can pay with any of the following valid methods:

  • Visa
  • Visa Debit
  • MasterCard
  • Maestro
  • PayPal

You’ll need to give us the same UK billing address for the card as is held by your credit or Debit Card Company.

We also use the banking verification system that requires your unique password associated with the card used at payment. This securely protects you and us from fraud.

We process your payment at the time you place your order.

 


 

Delivery address change

If you haven’t completed your order yet, you can change or add to your delivery addresses whenever you like. Go to ‘My Account’ – the link is in the top right-hand corner of your screen. You’ll need to sign in with your email and password. It’s quick and easy from there – just follow the instructions.

If you have already completed your order we’re sorry but we won’t be able to change any details for you - it’s already being processed.

 


Environmental Responsibilities 

We take our environmental responsibilities very seriously, especially our obligations for the products we put on the market.

The Waste Electrical and Electronic Equipment (WEEE) Directive requires all of us to reduce the amount of untreated WEEE going to landfill. De'Longhi are members of the Distributor Takeback Scheme (DTS), our registration number is 400075. The DTS has helped to establish local WEEE collection at Civic Amenity sites to ensure that WEEE is dealt with properly.

All new electrical equipment manufactured and sold by De'Longhi can be recycled. You can tell because our products include a ‘crossed out wheeled bin symbol’ like this:

WEEE should not be treated as household waste, instead it should be handed over to the applicable collection point for WEEE. You can find your nearest site onwww.recycle-more.co.uk. By ensuring this product is disposed of correctly you will help prevent untreated WEEE going to landfill.

De'Longhi are members of REPIC, REPIC is the largest UK WEEE product compliance scheme.