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Serving you during Covid-19 - a message on behalf of our Customer Care Team

The safety of our employees during this time is a priority. As with many organisations we have asked our UK office staff to work from home, including our Customer Care Team. 

Like so many of you, they are balancing their professional and personal responsibilities in new and unexpected ways, such as juggling children home from school, while continuing to support you via our Web Chat and Telephone channels. 

This may create longer response times than we want, but we are committed to serving you as best we can. 

Our Web chat button will appear on the right of your screen during normal office hours as soon as an advisor becomes available.

FAQs for the fastest answer

Looking for a fast answer to your question? Search our Frequently Asked Questions

Call Us 0345 222 0458

Monday - Friday 9am - 5.30pm 

(Tip: Faster Response Wednesday to Friday. Longer waiting times on Mondays)

Message Us 

Via webchat when you see the webchat speech bubbles logo (Mon - Thu 9am until 4.30pm, Friday 9am until 12.00pm  - a speech bubble icon will appear whenever an adviser becomes available. 

Please be aware that our waiting times for web chat are currently longer than normal,  please accept our apologies during this time.

Purchase Spares

To purchase a spare part or accessory for your De'Longhi product please visit our Spares Supplier

Dolce Gusto and Nespresso Service

Nespresso: 0800 442 442 or visit their website
Dolce Gusto: 0800 707 6066 or visit their website 

De'Longhi Microwaves

Please contact Argos on 0845 640 3030

De'Longhi Cookers

Please contact the cooker helpline on 0843 362 2013

Open Monday to Friday 9am to 5pm

​​​Online orders

Your goods should be with you within 1 to 3 working days, as mentioned on the  order screen, however please note both we and our delivery partner are experiencing delays due to staff shortages caused by the Omicron variant, so please allow an extra couple of days for delivery and processing.