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Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


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Why is my Alicia Moka machine displaying the message "H2O"?

The H2O message appears on the display when:

  • There is no water in the boiler. In this case fill the boiler and the indicator will disappear.
  • The mocha is not correctly assembled on the the base: ensure that the boiler is properly positioned on the base.
  • The operation has been restarted when the boiler is still too hot. Allow the machine to cool completely and then restart.