To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides
Ask us a question.
The dehumidifier DDSX220WF doesn’t receive the commands from the App. Why is this happening?
The problem could be caused by outdated Firmware. To update it, please follow the below-indicated procedure: Enter the APP, open the burger menu and select settings. Click on the description “Update firmware version”.
Pop up messages will appear: 1) Firmware Update started. The APP will be unresponsive for a while. 2) Immediately after Firmware updated successfully.