Warranty

Product and Accessories Warranty

Your product is warranted against faults and manufacture when used in normal domestic use for the period stated below.

In non-domestic use DéLonghi limits the voluntary warranty to 6 months. We undertake to repair or replace your product at no charge if found to be defective due to a manufacturing fault during the warranty period. The warranty excludes damage caused by misuse, neglect, shipping accident, incorrect installation, and no fault found with the product or work carried out by anyone other than an Authorised DéLonghi Service Representative.

The benefits to you given by this warranty are in addition to other rights and remedies available to you under a law in relation to the goods or services to which this warranty relates. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

*Commercial use applies when products are being utilised in a non-domestic capacity.

Please keep your receipt as this will authenticate your warranty.

To Claim Your Warranty

  1. Please contact your nearest DéLonghi approved service representative using our service referral web page and explain the nature of the problem.
  2. Provide the DéLonghi service representative with your warranty details and proof of purchase.
  3. If the claim is within the warranty period and within the terms of the warranty, make arrangements for service and repairs or a replacement product provided by a DéLonghi approved service representative.

To download a copy of the DeLonghi warranty card use the following link:
DeLonghi Warranty Card 591 KB PDF.

Australian Competition & Consumer Commission - Warranties & Refunds Guide

To download a copy of the ACCC - Warranties & Refunds Guide use the following link:
ACCC - Warranties & Refunds Guide 269 KB PDF.

For an explanation of the statuatory guarantee please see the following link: http://www.accc.gov.au/consumerguarantees/

How to Contact Us About a Warranty Claim

In the event of a breakdown, you will have access to professional help from DéLonghi by simply calling this number Australia: 1800 126 659

Warranty Periods

Category Sub Category Warranty
Coffee

Fully Automatic Coffee Machines

2 Years

Nespresso Coffee Machines*

2 Years

Nespresso Aeroccinos*

2 Years

Nescafé® Dolce Gusto®
Multi Beverage Makers**

2 Years

Manual Pump Coffee Machines

2 Years

Mocha Coffee Machines

2 Years

Coffee Canisters

1 Year

Coffee Grinders

1 Year

Housewares

Benchtop / Mini Ovens

1 Year

Deep Fryers / Multifryers

1 Year

Steam Irons / Generators

1 Year

Kettles

1 Year

Toasters

1 Year

Contact / Open Grills

1 Year

Ice Cream Makers

1 Year
Major Kitchen Appliances

Upright / Wall Ovens

2 Years

Microwave / Combination / Steam Ovens

2 Years

Cooktops

2 Years

Dishwashers

2 Years

Rangehoods

2 Years

Wine/Beverage Cabinets

3 Years
BBQ's  

2 Years

Heating

Ceramic / Fan Heaters

1 Year

Convector Heaters

1 Year

Portable Gas Heaters

1 Year

Panel Heaters

7 Years

Oil Column Heaters

7 Years

Dehumidifiers

 

2 Years

Cooling

Portable Air Conditioners

2 Years plus
5 Years on compressor

Fans / Tower Fans

1 Year

Evaporative Coolers

1 Year

Fixed Air Conditioning

 

5 Years

Commercial Use^

Fully Automatic Coffee Machines

1 Year

All Other Products

6 Months

T2 Refurbishment / Factory Seconds All Products 6 Months

^Commercial use applies when products are being utilised in a non-domestic capacity.

* For all Nespresso enquiries, please contact the Nespresso customer service team
directly on 1800 623 033.
**For all Nescafé® Dolce Gusto® enquiries, please contact the Nestle customer service team
directly on 1800 466 975.

Contact Us

contact us

You can contact us by:
- Filling in the contact form 
- Calling 1800 126 659 
  Mon -Fri 9am - 5pm

Contact Us

Spare Parts

If you require spare parts:

You will need to purchase them from a service agent. Please use the Service representative locator to assist in locating your closest service representative within the categories below: