Goods Return Authorisation
DéLonghi strive for continual improvement and to this end are introducing changes to improve the processing of Goods Return Authorities (GRA's) on products returned within manufacturer’s warranty.
The purpose of this policy is to set out the circumstances under which Delonghi will accept return of Delonghi Group products from retailers for repair or replacement. This policy applies to defective products only.
Delonghi is committed to compliance with all laws and regulations, including the Competition and Consumer Act and Australian Consumer Law / Consumer Guarantee NZ. This policy does not exclude or modify the statutory rights or liability of any party.
Download the Goods Return Authorisation policy
Download the Goods Return Authorisation form
This policy does not affect the rights of end user customers or contractual relationships with our account customers.