Retail Users

Goods Return Authorisation

DéLonghi strive for continual improvement and to this end are introducing changes to improve the processing of Goods Return Authorities (GRA's) on products returned within manufacturer’s warranty.

The purpose of this policy is to set out the circumstances under which Delonghi will accept return of Delonghi Group products from retailers for repair or replacement.  This policy applies to defective products only.

Delonghi is committed to compliance with all laws and regulations, including the Competition and Consumer Act and Australian Consumer Law / Consumer Guarantee NZ.  This policy does not exclude or modify the statutory rights or liability of any party.

Click this link to download a PDF copy of the “Goods Return Authorisation” information, policy and process document.

This policy does not affect the rights of end user customers or contractual relationships with our account customers.

DeLonghi Dollars

DéLonghi Dollars

The "DéLonghi Dollars" incentives program is an application used for promoting sales of DéLonghi products in select retail chains whilst rewarding the sales representative with rewards points that at the end of each program they are able to use to purchase DéLonghi products.

Current users please use the following link: Open DéLonghi Dollars.