Shipping & Delivery
Shipping & Delivery
We know how exciting a new order can be. That’s why we work hard to make sure yours is delivered as quickly and seamlessly as possible.
De’Longhi UK offers free UK Mainland Standard Delivery* on qualified orders over £40.00, or £4.99 otherwise.
We'll need a signature to confirm delivery, so, if there’s no-one in, a note will be left with the courier's contact details to arrange another time.
Air Conditioning Units
All Air Conditioning orders will be shipped with BJS Home Delivery and should arrive within 3 working days of placing your order. During promotional periods, orders may take an additional 2 working days.
You will be contacted by BJS Home Delivery and sent a tracking reference. You can track your order using BJS Home Delivery Tracking.
All Other Products
Unless otherwise stated, all orders are shipped with Parcelforce and should arrive within 3 working days of placing your order. During promotional periods, orders may take an additional 2 working days.
You will receive your tracking number with an estimated delivery day usually within a day of placing your order via email. You can track your order using Parcelforce Tracking, this will become active once the first scan is completed by Parcel Force, normally within 12 hours of the item being dispatched from our warehouse. However, this may be extended during peak and busy times.
*We regret we cannot currently deliver to the Channel Islands, Isles of Scilly, Orkney, Shetland, Western Scottish Islands and Highlands, BFPO addresses, or the Republic of Ireland. If shipping commencs, a surcharge will be added to cover additional costs.
Unwanted Items
You can return your unwanted items via post within 30 days of order for full price items, unused and in their original condition.
We reserve the right to refuse an item if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.
If your return is accepted by our team, we will we will refund of the purchase price as required, less the delivery charge or arrange an exchange within 14 working days of receiving the returned item.
Refunds can only be made to the original card of purchase or Paypal account used.
Damaged or Faulty Items
If your product has arrived damaged or an incorrect item has been sent to you, our team will be happy to arrange a collection on your behalf.
If your product has developed a fault, our team we will work hard with you to get it working optimally again and wherever possible, we will support in a way that doesn’t affect your daily routine
Shipping your Return
Shipping costs of any returned goods remain the responsibility of the customer.
We recommend the following guidelines when shipping your return:
Pack your item securely to ensure there is no damage to the returned product during transit.
You may use the original product packaging. Please make sure any reference to old tracking numbers is completely removed.
Insert any related paperwork inside your box, including your original order number, if you do not provide paperwork, this may disqualify you from a refund. Please DO NOT write your order number directly on the product; this may disqualify you from receiving your refund.
Select a service that allows for package tracking and retain a copy of your drop-off receipt for your records.
We will send you an email which contains a tracking reference number (normally 7 characters) as soon as your order is prepared for dispatch and awaiting courier collection. You can use this reference number to track your parcel on the following tracking portal:
https://www.parcelforce.com/track-trace
Please note: The tracking will become active once the first scan is completed by Parcel Force, normally within 12 hours of the item being dispatched from our warehouse. However, this may be extended during peak and busy times.
If your order includes an Air Conditioning Unit, it will be delivered by our specialist team at BJS Home Delivery. You can contact them on: bjshomedelivery.com.
Unfortunately, we do not currently offer a next-day delivery service.
Unfortunately, we cannot cancel or amend an order once it has been placed. You will need to follow our returns process to receive a refund (less any delivery costs).
Unfortunately, we only offer standard delivery
You can track the status of your order in your account. When your order is prepared for dispatch and awaiting courier collection, we will send you an email which contains a tracking reference number (normally 7 characters). You can use this reference number to track your parcel on the following tracking portal:
https://www.parcelforce.com/track-trace
If your order includes an Air Conditioning Unit, it will be delivered by our specialist team at BJS Home Delivery. You can contact them on: bjshomedelivery.com.
If you have issues with your order tracking and you have waiting 12 hours after you have received your dispatch email, do not hesitate to get in touch with us.
The return address will be sent to you after your have processed your return in your account.
We aim to process all returns within 10 working days of them being received at our warehouse. Please allow an additional 5 working days for moneys to reach your account or for replacement products to arrive. You will receive a notification from us when your return has been processed.
You will need to cover the cost of returning any unwanted items that you have purchased from us. However, if your return is faulty or damaged, please get in touch with us and we can arrange collection of your return.
To process a return please follow the guidance on your account under “Return”. However, if your return is faulty or damaged, please get in touch with us and we can arrange collection of your return. Do you deliver to Ireland? Unfortunately, we do not currently deliver to Ireland.
Our team are available to speak to directly across webchat, email and phone.
Make sure you have your product with you so we can assist you as swiftly as possible.
Delivery
Delivery within 1-3 working days
Easy Returns
Within 30 days
Payments
Secure payment
