We know how exciting a new order can be. That’s why we work hard to make sure yours is delivered as quickly and seamlessly as possible. 

De’Longhi UK offers free UK Mainland Standard Delivery* on qualified orders over £40.00, or £4.99 otherwise.

We'll need a signature to confirm delivery, so, if there’s no-one in, a note will be left with the courier's contact details to arrange another time.

All Air Conditioning orders will be shipped with BJS Home Delivery and should arrive within 3 working days of placing your order. During promotional periods, orders may take an additional 2 working days.

You will be contacted by BJS Home Delivery and sent a tracking reference. You can track your order using BJS Home Delivery Tracking.

Unless otherwise stated, all orders are shipped with Parcelforce and should arrive within 3 working days of placing your order. During promotional periods, orders may take an additional 2 working days.

You will receive your tracking number with an estimated delivery day usually within a day of placing your order via email. You can track your order using Parcelforce Tracking, this will become active once the first scan is completed by Parcel Force, normally within 12 hours of the item being dispatched from our warehouse. However, this may be extended during peak and busy times. 

You can return your unwanted items via post within 30 days of order for full price items, unused and in their original condition.

We reserve the right to refuse an item if the goods returned are deemed to have been damaged, worn or tampered with. This does not affect your statutory rights.

If your return is accepted by our team, we will we will refund of the purchase price as required, less the delivery charge or arrange an exchange within 14 working days of receiving the returned item.

Refunds can only be made to the original card of purchase or Paypal account used.

If your product has arrived damaged or an incorrect item has been sent to you, our team will be happy to arrange a collection on your behalf.

If your product has developed a fault, our team we will work hard with you to get it working optimally again and wherever possible, we will support in a way that doesn’t affect your daily routine

Shipping costs of any returned goods remain the responsibility of the customer.

We recommend the following guidelines when shipping your return:

Pack your item securely to ensure there is no damage to the returned product during transit.
You may use the original product packaging. Please make sure any reference to old tracking numbers is completely removed.
Insert any related paperwork inside your box, including your original order number, if you do not provide paperwork, this may disqualify you from a refund. Please DO NOT write your order number directly on the product; this may disqualify you from receiving your refund.
Select a service that allows for package tracking and retain a copy of your drop-off receipt for your records.