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Please try the following which should rectify the problem:- Ensure the steam function has been selected on the control panel. - Ensure the steam dial is fully open.- Check the milknozzle(s) are completelycleanandfree of milkdebris. (Therewillbeeither one or two removable milk nozzles depending on your machine). These should always be cleaned after each milk delivery session.- Check both o-rings are intact on the milk frother.
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2-year warranty
Standard legal coverage is included on all products.