Bean to Cup - In Guarantee
Bean to Cup - In Guarantee
Your coffee machine will alert you when it’s time for a descale. You should complete the cycle when prompted, to avoid your coffee tasting bitter and to improve energy efficiency.
Descaling only takes 30 minutes, and remember to be patient throughout the process. Do not turn off your machine during the cycle.
If your steam wand is sputtering, or someone has forgotten to press the clean button immediately after use, you may start to notice the difference in your coffee.
To restore an authentic taste, give your carafe a deep clean by separating all parts and soaking them in a mild detergent or putting them in a dishwasher. For stubborn milk residue, we recommend using Eco MultiClean.
If the coffee thread arrives in the cup slowly dripping or flowing too fast, you may need to adjust the grind setting of your coffee machine. You should also consider these top tips:
- Choose a good coffee bean that is aligned to your taste palette
- Store in an air-tight container and once opened use them within 2 weeks
- Clean your brewing unit once a month
If our Product Assistant is unable to assist you, we recommend speaking with our Customer Care team.
We will work hard with you to get your coffee machine working optimally by providing support over webchat, email or phone and in a way that doesn’t affect your coffee routine. If technical intervention is required, we will arrange a repair with one of our specialist service centres.
