Question 1

oven control knobs getting hot

Accepted Answer

The oven control knobs are getting very hot. All our style ovens use closed door turbo grilling. Please make sure the oven door is closed

Question 2

Taking too long or not reaching temperature

Accepted Answer

Oven tray or foil may be on the base of the oven. Please remove no foil or baking tray must ever be placed on the oven base. Which can also damage the durastone enamel finish.

Question 3

The oven won’t turn on.

Accepted Answer

Check the mains power or isolation switch.

Question 4

The oven door won’t open.

Accepted Answer

If it's a pyrolytic oven it may be in Self Clean mode. If so, the door will unlock when the oven has cooled to a safe temperature.

Question 5

The oven light doesn’t work.

Accepted Answer

Check the bulb. Replace if faulty.

Question 6

The door glass is broken.

Accepted Answer

There can be a delay after an inpact or knock before the glass shatters. Please contact the Delonghi Call Centre.

Question 7

Bottom of food not cooking on Convection setting.

Accepted Answer

Please check that there is no foil or tray placed on the base of the oven. This reflects heat back into the base of the oven and will eventually damage the enamel as well as prolong cooking times.

Question 8

The cooktop wont light.

Accepted Answer

Check that the cooktop is plugged in and there is power to the wall socket. Check that the gas supply valve is turned on and the supply to the house is working. You should be able to hear the gas when a burner is turned on. Check that the gas igniters are clean (use a toothbrush and methylated spirits to remove any build-up.) Check that the cooktop has been assembled correctly and the burner cap is sitting flat.

Question 9

The burner flames are yellow/slow to start.

Accepted Answer

Check that the cooktop has been assembled correctly and the burner cap is sitting flat. Your gas bottle may be running low. Refill if necessary. The gas pressure may not be at the correct level. Check that the correct jets have been fitted.

Question 10

The graphics appear to have worn off the glass.

Accepted Answer

Baked-on food may have obscured the graphics. Use a razor scraper to remove the spills.

Question 11

The elements turn themselves on and off. Why is this?

Accepted Answer

This is normal. The elements are cycling to prevent the glass from overheating or the controller is cycling to maintain the selected setting.

Question 12

There is a metallic sheen on the glass.

Accepted Answer

This is often caused by copper- or aluminium-bottomed pots. Ceramic cleaner should remove the marks. Your cooktop should be cleaned regularly, as spills that are allowed to burn into the surface may react with the ceramic glass and not be removable.

Question 13

The elements do not work at all. Why is this?

Accepted Answer

If your model has a Control Lock function, check that it is switched off. Check the mains power or the isolation switch - this is usually located in the kitchen.

Question 14

The H symbol is showing once cooking has finished.

Accepted Answer

When the temperature of a cooking zone is still hot, the relevant H remaining heat indicator lights up on the display to alert you of the hot surface.

Question 15

The Pan/Pot is noisy when using on induction.

Accepted Answer

Some types of pans could cause noise when used on an induction cooking zone. The noise does not mean any failure of the appliance and does not influence the cooking operation.

Question 16

What is the LPG Gas pressure?

Accepted Answer

For Universal LPG models the gas supply is connected to the test point adaptor which is supplied with the appliance and ensure that the supply pressure is regulated to 2.75 kPa.

Question 17

What is the natural gas pressure?

Accepted Answer

For Natural Gas models the gas supply is connected to the pressure regulator which is supplied with the appliance. Adjust the regulator to obtain a test point pressure of 1 kPa with the two semi-rapid (SR). burners operating at the maximum.

Question 18

The burner goes out when the knob is released.

Accepted Answer

The Flame Failure safety feature (where fitted) may have been activated. Hold down the knob for five seconds when lighting a burner to ensure it is properly engaged. If this does not help please contact an Authorised Delonghi Service Agent.

Question 19

One of the burners has an uneven flame.

Accepted Answer

Check that the cooktop has been assembled correctly and the burner cap is sitting flat.

Question 20

Oven door glass

Accepted Answer

Oven door glass Models: All free standing cookers and wall ovens Should your oven door glass shatter for no apparent reason. Please call our Consumer Experience Centre as you may be to claim under the terms of the Suppliers Statutory Gaurantee

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