Question 1

What are your DeLonghi Australia shipping options and rates?

Accepted Answer

Where We Ship To Please Note: We ONLY ship to addresses within Australia We deliver to all areas in Australia except for the following: Australian Antarctic Territories, TAS 7151 Christmas Island, WA 6798 Cocos Keeling Islands, WA 679 Lord Howe Island, NSW 2989 Norfolk Island, NSW 2899 You can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address. Shipping Cost Free delivery for orders over $100 AUD. All orders below $100 AUD will incur a $7.99 AUD fee. Shipping Details The estimated time for delivery will be between 3 to 10 business days Delivery is Monday to Friday, we do not currently offer weekend delivery Your order may be shipped in multiple packages as items are ready After you complete your transaction, an e-mail containing the order confirmation number will be sent to your specified e-mail address. Major Kitchen Appliance Delivery Please note, delivery of Major Kitchen Appliances is just the same as the delivery of all other products from this site. Delivery of Major Kitchen Appliance is to your door, not into your home and we do not install the appliance. You will need to contact a qualified tradesperson at your own cost to install any Major Kitchen Appliance purchased from this site.

Question 2

What are your  shipping options and rates?

Accepted Answer

Where We Ship To Please Note: We ONLY ship to addresses within Australia We deliver to all areas in Australia except for the following: Australian Antarctic Territories, TAS 7151 Christmas Island, WA 6798 Cocos Keeling Islands, WA 679 Lord Howe Island, NSW 2989 Norfolk Island, NSW 2899 You can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address. Shipping Cost Free delivery for orders over $100 AUD. All orders below $100 AUD will incur a $7.99 AUD fee. Shipping Details The estimated time for delivery will be between 3 to 10 business days Delivery is Monday to Friday, we do not currently offer weekend delivery Your order may be shipped in multiple packages as items are ready After you complete your transaction, an e-mail containing the order confirmation number will be sent to your specified e-mail address.

Question 3

Do you ship to addresses outside Australia?

Accepted Answer

Currently, we ship solely to Australia. If you are a DeLonghi lover living outside Australia, please check your applicable country/language website for details on where to buy.

Question 4

Can I place an order if I live outside Australia?

Accepted Answer

At the present time we can only accept orders where the credit card billing and the shipping addresses are both in Australia. We are hoping to add online shopping capabilities to our other country websites so please continue to check back. In the meantime, you can visit the 'Where to Buy' section on our other market websites to determine if there is a local retailer near you or alternative online shopping websites.

Question 5

Will I receive an e-mail confirmation/shipment tracking number?

Accepted Answer

After you complete your transaction, an e-mail containing the order confirmation number will be sent to your specified e-mail address. Once your order has shipped, you will receive an e-mail with a tracking code that will allow you to check the status of your shipment on our carriers website at any time after it ships.

Question 6

Why do I need to provide my email address for Guest Checkout?

Accepted Answer

We request an email address for guest checkout in order that we may email you your order confirmation and shipment confirmation. It is for your convenience and we do not store the information for any other purposes.

Question 7

Can I ship to an address other than my own?

Accepted Answer

Yes, you can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.

Question 8

What should I do if there is a DeLonghi shipping error or I receive damaged merchandise?

Accepted Answer

In the event that DeLonghi processed an order incorrectly or sent an incorrect or damaged item, we will gladly replace or take back that item for a full refund at our expense. Please contact customer support on 1800 126 659 between Monday and Friday 9am - 5pm or use our contact form and we will guide you through the process.

Question 9

How can I track my order

Accepted Answer

At DeLonghi Group Australia (Braun Household, DeLonghi and Kenwood) we use three carriers to deliver items depending on the size and weight of the item. Please note that TOLL will be the standard delivery method of transport for on-line orders, however, your carrier may change depending on the weight and size. This is adjusted after your order is processed. Australia Post: https://auspost.com.au/mypost/track/#/search StarTrack: https://startrack.com.au/track/search TOLL: https://on-line.toll.com.au/trackandtrace Above are the track and trace for our carriers. You will need your tracking number which is provided once your order is processed and paid for. Australia Post tracking number 8MM xx xx xx StarTrack tracking number DLOZ xx xx xx TOLL tracking number ADTR xx xx xx Once your tracking number is allocated this means your item is dispatched and on route with the nominated carrier. Please refer to the contact information below if you wish to follow up: Australia Post 13 76 78 StarTrack 13 23 45 TOLL 1800 698 655

Question 10

Why is my parcel tracking not updating?

Accepted Answer

If the tracking of your order does not update, it is possible that: Additional technical time is needed to update the tracking status on the website; The package is waiting to be picked up by the courier. We will make sure the shipment is successful as soon as possible.We recommend tracking the shipment for 48 hours before contacting customer support.

Question 11

Pay Pal Delivery address change

Accepted Answer

If you haven&rsquo;t completed your order yet, you can change or add to your delivery addresses whenever you like. Go to &lsquo;My Account&rsquo; &ndash; the link is in the top right-hand corner of your screen. You&rsquo;ll need to sign in with your email and password. It&rsquo;s quick and easy from there &ndash; just follow the instructions. If you have already completed your order, you will have 30 minutes to cancel your order automatically. You are unable to edit your order. We recommend you automatically cancel the order within this time, change your details within your account, and then place the order again.

Question 12

What are your delivery options and rates?

Accepted Answer

We ONLY ship to addresses within Australia We deliver to all areas in Australia except for the following: Australian Antarctic Territories, TAS 7151 Christmas Island, WA 6798 Cocos Keeling Islands, WA 679 Lord Howe Island, NSW 2989 Norfolk Island, NSW 2899 You can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address. Shipping Cost Free delivery for orders over $100 AUD. All orders below $100 AUD will incur a $7.99 AUD fee. Shipping Details The estimated time for delivery will be between 3 to 10 business days Delivery is Monday to Friday, we do not currently offer weekend delivery Your order may be shipped in multiple packages as items are ready After you complete your transaction, an e-mail containing the order confirmation number will be sent to your specified e-mail address.

Question 13

Can I ship to an address other than my own?

Accepted Answer

Yes, you can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address.

Question 14

What should I do if there is a shipping issue or I receive damaged goods?

Accepted Answer

In the event an order has been incorrectly processed or an incorrect or damaged item is sent, Please contact customer support via phone on 1800 126 659 or via webchat between Monday and Friday 9am - 10pm and Saturday 10am to 4pm AEST

Question 15

I need to change my delivery options.

Accepted Answer

Once an order is placed a delivery address may not be changed - If you need to change Address, Pick up point or Date of your delivery, please refer to the carrier website to make any adjustments

Question 16

I need to change my email address. How can I do it?

Accepted Answer

The email address is the consumer\'s unique identifier that cannot be changed by Self Service. Please get in contact with our Support agents.

Question 17

De'Longhi shipping & delivery

Accepted Answer

We ONLY ship to addresses within Australia. We deliver to all areas in Australia except for the following: Australian Antarctic Territories, TAS 7151 Christmas Island, WA 6798 Cocos Keeling Islands, WA 679 Lord Howe Island, NSW 2989 Norfolk Island, NSW 2899 You can ship to another address besides your own. When prompted to fill out shipping information, specify the shipping address you wish to send your purchase. When prompted for the billing address, fill out your own address. Shipping Cost: Free delivery for orders over $100 AUD. All orders below $100 AUD will incur a $7.99 AUD fee. Shipping Details: The estimated time for delivery will be between 3 to 10 business days Delivery is Monday to Friday, we do not currently offer weekend delivery Your order may be shipped in multiple packages as items are ready After you complete your transaction, an e-mail containing the order confirmation number will be sent to your specified e-mail address.

Question 18

How long does it take for my order to be prepared and handed over to the courier for shipment?

Accepted Answer

We work quickly to ensure your package is compliant and ready for shipment! Order Preparation Time: It typically takes 1 to 2 business days to prepare your order. Courier Handover and Tracking: Once prepared, the package is immediately handed over to the courier. You will receive a tracking link via email as soon as the package is with the courier. Total Delivery Time: In most cases, you can expect the entire delivery process to be completed within 1 to 3 business days of placing your order, barring any exceptions or unforeseen delays.