Question 1

Oven display is showing an ’ Alert ’ code what does it mean?

Accepted Answer

Oven displaying Alert Code Reason Remedy A1 Oven over heated Allow the oven to cool down A2 Door lock error Reset the power and ensure the oven door is locked A3 Door Lock error Door cannot locked after you have started the cleaning cycle F+Number Fautt code Refer to your nearest Approved Service Centre

Question 2

oven control knobs getting hot

Accepted Answer

The oven control knobs are getting very hot. All our style ovens use closed door turbo grilling. Please make sure the oven door is closed

Question 3

Taking too long or not reaching temperature

Accepted Answer

Oven tray or foil may be on the base of the oven. Please remove no foil or baking tray must ever be placed on the oven base. Which can also damage the durastone enamel finish.

Question 4

The oven won’t turn on.

Accepted Answer

Check the mains power or isolation switch.

Question 5

The oven door won’t open.

Accepted Answer

If it's a pyrolytic oven it may be in Self Clean mode. If so, the door will unlock when the oven has cooled to a safe temperature.

Question 6

The oven light doesn’t work.

Accepted Answer

Check the bulb. Replace if faulty.

Question 7

The door glass is broken.

Accepted Answer

There can be a delay after an inpact or knock before the glass shatters. Please contact the Delonghi Call Centre.

Question 8

Bottom of food not cooking on Convection setting.

Accepted Answer

Please check that there is no foil or tray placed on the base of the oven. This reflects heat back into the base of the oven and will eventually damage the enamel as well as prolong cooking times.

Question 9

Manual timer oven wont turn on.

Accepted Answer

The timer must be set to either a time peroid or into the manual position.

Question 10

Oven with electronic timer wont work.

Accepted Answer

You have set the clock of the electronic programmer (the oven will not work until this has been done).

Question 11

How do I clean the grease filter?

Accepted Answer

The grease filter can be removed for cleaning. This should be washed in hot soapy water.

Question 12

The fan does not stop when the oven is turned off. Why is this?

Accepted Answer

On some wall ovens the cooling fan can run for up to 2 hours after the oven is turned off. If you think this is a fault please contact the Delonghi Call Centre.

Question 13

How do I clean catalytic panels?

Accepted Answer

The catalytic panels are covered with special microporous enamel which absorbs and does away with oil and fat splashes during normal baking over 200&deg;C. If, after cooking very fatty foods, the panels remain dirty, operate the oven &ldquo;idling&rdquo; on max temperature for about 30 minutes. These panels do not require to be cleaned, however it is advised to periodically remove them (at least the side panels) and to wash them with tepid soapy water and then wipe off with a soft cloth.

Question 14

Can the Catalytic side panels be reversed?

Accepted Answer

The side panels are reversible and when the catalytic microporous enamel degrades, they can be turned to the other side.

Question 15

How do I clena the inside of the oven?

Accepted Answer

The oven should always be cleaned after use when it has cooled down. The cavity should be cleaned using a mild detergent solution and warm water. Suitable proprietary chemical cleaners may be used after consulting with the manufactures recommendations and testing a small sample of the oven cavity. Abrasive cleaning agents or scouring pads/cloths should not be used on the cavity surface.

Question 16

Oven door glass

Accepted Answer

Oven door glass Models: All free standing cookers and wall ovens Should your oven door glass shatter for no apparent reason. Please call our Consumer Experience Centre as you may be to claim under the terms of the Suppliers Statutory Gaurantee

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