Question 1

Can you tell me more about the De’Longhi milk cleaning solution?

Accepted Answer

Milk Clean is our sanitizing detergent to clean the milk circuit. Regular use will extend the life and enhance the features of your coffee machine . Milk Clean can also be used to clean the delicate exterior of the machine. Please check our website for purchase it.

Question 2

Can you tell me more about the benefits of the water softener?

Accepted Answer

The De'Longhi water softener filter has been designed to optimize the performance and efficiency of your coffee machine as it prevents the formation of limescale and therefore the prolongs life of your coffee machine.  Use of the water filter will reduce the frequency required for descaling.  Please check our website for purchase it.

Question 3

Where can I buy the descaler for my coffee machine?

Accepted Answer

Descaler and other accesories can be purchased from our website.

Question 4

How can I insert the Softener Water Filter inside the tank?

Accepted Answer

Verify water hardness through the test strip Set up the date on the topside of the water filter in order to control the cycle of use. Draw and fill up with water the tankTo activate the water filter it is necessary to fill it with water (18 fl oz 500 ml at least). Immerse the filter inside the tank, apply a light pressure to remove the excessive air and finally insert the filter in appropriate site. Close again the tank with its lid and insert it in your machine.Warning: water filter consumes its efficacy after two months of using. If the machine does not work for a long period of time it is necessary to remove the water filter.

Question 5

Which descaler should I use?

Accepted Answer

We only recommend DeLonghi descaler for our coffee machines.

Question 6

What is the best way to store my coffee?

Accepted Answer

To store ground coffee : We recommend to store in a dry, dark and sealed container. Keep in mind ground coffee will lose its freshness quickly than beans. To store coffee beans: We recommend to store the beans in the breathable bag they come in or in a dry, dark and sealed container. Coffee beans will stay fresher longer than ground. The freshness of coffee can be affected by humidity, heat and cold temperature.

Question 7

How do I clean my LatteMix milk frother?

Accepted Answer

It is recommended for the first use to do a deep cleaning of the components using warm soapy water and immersing the removable non-electric parts for 30 minutes. For subsequent cleaning, it is suggested to simply rinse the internal parts of the frother with soapy water to remove any milk residues. (only use a cloth to prevent any scratches).

Question 8

What is the key difference between plant-based and cow milk frothing programs on the LatteMix milk frother?

Accepted Answer

The nature of each beverage is different in terms of protein, sugar and other nutritional contents that require specific temperature and whisk speed programs.

Page des questions fréquentes