If you own an APPLE phone please use the following steps:

We kindly invite you to:
1) Uninstall the app on your iPhone;
2) Open your App Store;
3) Reinstall the app.

or if you own an ANDROID phone please use the following steps:

1) Get to the menu Settings - Apps - Coffee Link - Storage on your smartphone and clear the cache of the app;
2) Once you have cleared the cache, uninstall the app;
3) Open Google Play Store;
4) Reinstall the app.

If the problem persists, please contact us on our website www.delonghi.com.
De'Longhi Customer Care