When placing an order and entering my payment information I get an ’Authorisation Error’ message. What does this mean?

An authorisation error could mean several things. First, please be sure that all billing information is correct. You want to make sure that the postcode you entered matches the postcode on file for your billing address. Second, be sure to check the expiration date and card verification numbers on your card. Also, please be aware that we only accept MasterCard. American Express and Visa. You may also pay using PayPal. If you are still receiving an error message and you feel that all of the information you are entering is correct please contact customer support on 1800 126 659 via phoned or via webchat between Monday and Friday 9am - 5pm and Saturdays 10am to 4pm for further assistance.