Free delivery over $100 Easy Returns Secure Payments
  1. Back to homepage
  2. Faq Page

Looking for help with your coffee machine?

To help you find the right answer from our Support Team, please try our Product Assistant or the Troubleshooting Guides


Ask us a question.

The burner goes out when the knob is released.

The Flame Failure safety feature (where fitted) may have been activated. Hold down the knob for five seconds when lighting a burner to ensure it is properly engaged. If this does not help please contact an Authorised Delonghi Service Agent.