Question 1

Why isn’t the DeLonghi Australia website working properly for me?

Accepted Answer

We apologise if you ever encounter difficulties with our website. In order to try and help you resolve any issues you can contact customer support on 1800 126 659 between Monday and Friday 9am - 5pm or use our contact form. The information that would help in our research would include: A short description of the issue (i.e. you cannot view all or part of a page, items can't be added to your cart, you can't complete checkout, etc) The type of device you are using - a laptop, desktop or mobile device (phone or tablet) The browser you are using (Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc) and the version of your browser. You can check your version by going into the Help section of the Browser toolbar and selecting the 'About' option

Question 2

How do I change my login information?

Accepted Answer

You can update stored information in your account at any time. To view or change your existing account information including password, please sign in to &ldquo;My Account&rdquo; using your current e-mail address and password. In "My Account" you can edit any of your saved account information.

Question 3

Do you offer coupon codes?

Accepted Answer

From time to time we may have special offers and will offer coupon/discount codes for use in the checkout process. To learn of these upcoming offers please create an account and sign up for our newsletter.

Question 4

Do you offer price matching?

Accepted Answer

We strive to always offer our customers the best value for our product. DeLonghi Group Australia (Braun Household, DeLonghi and Kenwood) by ACCC guidelines set a recommended retail price (RRP). Recommended retail price is suggested only and our retailers by law are not obliged to comply with this pricing. From time to time our retail partners may offer temporary markdowns or discounts but we do not match those prices. Additionally please note our prices are subject to change at any time without notice.

Question 5

Do the prices include GST?

Accepted Answer

All prices listed are inclusive of the Goods and Services Tax

Question 6

Is gift packaging available?

Accepted Answer

Unfortunately, we do not offer gift wrapping or gift cards at this time, but we are always looking to make improvements and hope to offer these option in the very near future.

Question 7

How Do The Promotion Codes Work?

Accepted Answer

If you have a "Promotion Code", this is how to use it. After adding the products you want to purchase to your basket: On the "Your Basket" page type the promotion code into the "Promotion Code" text entry field Click the "Apply Code" button After the above two steps the page will reload and any discounts will be listed against all applicable products and under the subtotal Note: It is the customers responsibility to confirm the discounts they are expecting from the "Promotion Code" are applied to all expected products BEFORE they click the "Checkout" button. Promotional codes cannot be applied after an order has been placed. Promotion Code Terms and Conditions Only one promotional code can be applied per order (promotion codes cannot be used on the same order as any other promotion code). Promotion codes are NOT applicable to "Factory Seconds", "Clearance Stock", "Bundle" products or those with an already reduced price (as indicated by was / is pricing) as well as any products listed on the "Online Offers" page, lastly promotion codes are not available on products with any other offer.

Question 8

Promotional codes

Accepted Answer

We are sorry to hear you are experiencing difficulties with our website. In order to try and help you resolve any issues you can contact customer support via webchat between Monday and Thursday 9am - 5pm and Friday 9am -12.30pm. The information that would help our diagnostics team would include: A short description of the issue (i.e. you cannot view all or part of a page, items can\'t be added to your cart, you can\'t complete checkout, etc) The type of device you are using - a laptop, desktop or mobile device (phone or tablet) The browser you are using (Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc) and the version of your browser. You can check your version by going into the Help section of the Browser toolbar and selecting the \'About\' option

Question 9

How Do The Promotion Codes Work?

Accepted Answer

If you have a \'Promotion Code\', this is how to use it.After adding the products you want to purchase to your basket:- On the \'Your Basket\' page type the promotion code into the \'Promotion Code\' text entry field- Click the \'Apply Code\' buttonAfter the above two steps the page will reload and any discounts will be listed against all applicable products and under the subtotalNote: It is the customers responsibility to confirm the discounts they are expecting from the \'Promotion Code\' are applied to all expected products BEFORE they click the \'Checkout\' button. Promotional codes cannot be applied after an order has been placed.Promotion Code Terms and Conditions. Only one promotional code can be applied per order (promotion codes cannot be used on the same order as any other promotion code).Promotion codes can be withdrawn at any time.CHECK LOCAL INITIATIVES ON SOCIAL MEDIA

Question 10

How do I change my login information?

Accepted Answer

If you are a registered user with a full customer account, you can update stored information in your account at any time. To view or change your existing account information including password, please sign in to &ldquo;My Account&rdquo; using your current e-mail address and password. In \'My Account\' you can edit any of your saved account information. If you are a guest user you won\'t be entitled to modify any order information.

Question 11

Do you offer discount codes?

Accepted Answer

From time to time we may have special offers and will offer coupon/discount codes for use in the checkout process. To learn of these upcoming offers please create an account and sign up for our newsletter. Please note that coupon codes are not compatible with other ongoing promos and product exclusions may apply.

Question 12

Why isn’t the website working properly for me?

Accepted Answer

We are sorry to hear you are experiencing difficulties with our website. In order to try and help you resolve any issues you can contact customer support via phone on 1800 126 659 or webchat between Monday and Friday 9am -5pm or Saturday 10am to 4pm AEST. The information that would help our diagnostics team would include: A short description of the issue (i.e. you cannot view all or part of a page, items can\'t be added to your cart, you can\'t complete checkout, etc) The type of device you are using - a laptop, desktop or mobile device (phone or tablet) The browser you are using (Internet Explorer, Google Chrome, Mozilla Firefox, Safari, etc) and the version of your browser. You can check your version by going into the Help section of the Browser toolbar and selecting the \'About\' option

Question 13

Is gift packaging available?

Accepted Answer

Unfortunately, we do not offer gift wrapping or gift cards at this time, but we are always looking to make improvements and hope to offer these option in the very near future.

Question 14

I subscribed to the newsletter and I have not received the Welcome email and coupon code yet.

Accepted Answer

If you have not received your Welcome email with the coupon code, it is possible that the email hit the spam folder. If it&rsquo;s not there, please contact the Customer Support.

Question 15

I made an order and I have not received the confirmation email. What can I do?

Accepted Answer

Please try to check if the confirmation email has hit the spam folder. If it is not there and you are a registered user (full account) please Log In in your private account on the website, including the order section because the most relevant information is summed up there. If you are not registered (guest user) please get in contact with our Support agents.

Question 16

How to receive a welcome promo code?

Accepted Answer

By submitting the newsletter for the first time, a welcome promo code will be automatically sent to the registered email address.

Question 17

I forgot my password. How can I regain access to my account?

Accepted Answer

Don\'t worry, recovering your password is quick and easy! Simply go to the account login section on our website and look for the \'Password Recovery\' link. Follow the on-screen steps to reset your password and get back into your account.

Question 18

Can I exchange my old appliance or trade it in for a new product?

Accepted Answer

We appreciate your interest, but currently, we do not offer a trade-in program or product exchange service for used appliances. You will need to purchase any new product separately.

Question 19

How many items of a selected product can I buy?

Accepted Answer

You can purchase up to 5 pieces of the same product per order.

Question 20

How long does it take to validate my VAT number?

Accepted Answer

As soon as you complete the check-out of your web order, we will start validating your VAT (value-added Tax) number. It may take up to 3 working days.

Question 21

Will I receive an e-mail confirmation/delivery tracking number?

Accepted Answer

As soon as your VAT (Value-added Tax) number will be validated, you will receive your order confirmation email provided with the related tracking ID to check your delivery status.

Question 22

How long does the warranty last?

Accepted Answer

Small B2B orders have a two-years warranty.

Other