Question 1

The dehumidifier tank doesn’t collect water. Why is this?

Accepted Answer

Possible causes include:- No moisture in the air to dehumidify- The dust filter may be clogged and you need to clean it (see user manual).

Question 2

Can I set my unit to start and stop at same time daily?

Accepted Answer

No. The timer requires to be set daily and is designed to either start or stop on a delay setting for up to 24 hours.Ex: Start your unit in 3 hours or run your unit for 3 hours. Max 24 hoursThis setting needs to be chosen daily as it does not carry over to the next day

Question 3

The pump symbol on my display is flashing, why?

Accepted Answer

There are few reasons this could happen: The hose is not properly connected, please try to reconnect the hose. After reconnecting you need to reset the unit by unplugging from the wall outlet and plug in back in. Check that the hose is free of kinks or any obstruction in the line. The max height is 15 feet, please check the lengh is that or less.

Question 4

How do I set and choose the correct Humidity level for my need?

Accepted Answer

Follow this table to set the correct humidity level for your need. In a room that\'s occupied ( ex: living space) 40-55 % In a room that\'s not occupied but requires a dry environment ( ex: laundry room) 30-40 % In a room that not occupied but requires the humidity to be controlled ( ex: basement) 60-70%.

Question 5

Why I cannot change the fan speed on my dehumidifier?

Accepted Answer

The fan speed can only be changed manually once the compressor has been engaged and is running.

Question 6

Why does the fan continually run when my dehumidifer is on?

Accepted Answer

The unit is designed to continually monitor the rooms humidity while the unit is powered on by running the fan. The compressor will cycle on when the humidity that is being read is higher than the humidity you set. The unit will cycle off when the desired humidity is met. The fan and compressor work together to maintain a comfortable living environment.

Question 7

How does a dehumidifier work?

Accepted Answer

A fan draws in moisture laiden air from the room and passes it through a filter removing dust particles in the air.The air is then carried to the evaporator which runs cold causing the condensation to collect in a container.The cool dried dehumidified air is then pass through the condenser which is hot to warm the air before returning it back to the room..

Question 8

How much electricity does a dehumidifier use?

Accepted Answer

There are too many reasons that factor in to the electricity consumption.The setting on your unit, the length of time used, and room conditions.

Question 9

How noisy is a dehumidifier?

Accepted Answer

De Longhi dehumidifer have a Decibel range lower than 55dBA

Question 10

Is it safe to sleep in a room with a dehumidifier?

Accepted Answer

Yes it is perfectly safe to sleep in the same room as a dehumidifier.If you are particularly interested in a dehumidifier for the bedroom the noise level will be particularly important to you.

Question 11

My dehumidifier collects a lot of water each day. Where does it all come from?

Accepted Answer

Many things can factor in to the moisture levels in your home such as:- Cooking without an extract fan- Baths & Showers in a badly ventilated bathroom- Climate factors outside of the house- Damp walls or unsealed windows

Question 12

My dehumidifier is not collecting water. Why is this?

Accepted Answer

• Check that your set humidity level is lower than the current humidity level this can be found on the units display after being plugged in and turned on• On units without a digital display, set the humidistat to the lowest setting.• Be sure the room you are trying to dehumidify has moisture in the air to collect this can be done by running the unit in another room that is warmer. • A low temperature in the room can affect the amount of moisture in the air thus resulting in a room with a higher humidity level but without moisture to collect.

Question 13

Why is the defrost symbol flashing?

Accepted Answer

When the symbol flashes it means the internal components are too cold to operate efficiently and the unit will automatically go into defrost mode to correct this.The unit will automatically switch on when this operation is completed.

Question 14

My dehumidifier emits hot air. Is that normal?

Accepted Answer

Yes, it\'s normal that, when the dehumidifier is working, it releases slightly warmer air than the room temperature. The dehumidifier is not an air conditioner and does not produce cold air.

Question 15

When I turn on the dehumidifier, it does not start immediately, but only after a few minutes, it is normal?

Accepted Answer

Yes it is. During operation the dehumidifier releases air slightly warmer than the environment.

Question 16

Is it possible to activate the dehumidifier for long periods without needing to empty the tank?

Accepted Answer

Yes, our dehumidifiers are also designed for continuous draining. Some models may have a pump system which will allow you to continuosly drain up to 15 feet high.

Question 17

Does the dehumidifier purify the air?

Accepted Answer

Of course, our dehumidifiers are equipped with an antibacterial filter which purify the air. Some models also come with the ionizer feature helping to make air even cleaner.

Question 18

How long does the dehumidifier take to dehumidify a room?

Accepted Answer

It depends on different factors such as:- external conditions (temperature and humidity)- internal conditions (temperature and humidity)- on the size and type of room (bathroom, living room, basement, attic, garage)- on the chosen functionTherefore there is not set time for dehumidification.

Question 19

I set the dehumidifier to continuous discharge but the condensation water continues to collect in the tank. Why is this?

Accepted Answer

Check that your drain hose is properly inserted.Check that your drain hose is positioned lower than the base of the unit so gravity will extract water through the tube.

Question 20

What is a humidistat and how does it work?

Accepted Answer

All De\'Longhi models have a humidistat that allows you to set the degree of relative humidity that you feel most comfortable with.The humidistat will cycle the machine on and off accordingly to maintain thedesired humidity level.

Question 21

How does the “laundry” function work on my dehumidifier?

Accepted Answer

When it\'s set on &ldquo;laundry&rdquo; function the machine reaches its maximum dehumidification and ventilation continuously by-passing the humidostat. .

Question 22

Can I hang my dehumidifier on the wall?

Accepted Answer

No

Question 23

What is the purpose of the ionizer function in the DNC65 model?

Accepted Answer

The ionizer fills the air with healthy ions (negative). When they are charged negatively, the particles are assimilated to the positive ones present in the air, becoming bigger ; they can thus be captured more easily by the filter. The air which is released is therefore purified.

Question 24

When I turn my dehumidifier on it takes a few minutes to start, is it normal?

Accepted Answer

Yes. It is normal to take few minutes for the compressor to start.

Question 25

What to do in case of error code B001 and B002?

Accepted Answer

These errors indicate that the appliance has not detected during the De’Longhi Comfort APP search process. It is suggested to: Make sure that the appliance is plugged to power and that the WiFi function will be active on the dehumidifier (the WiFi symbol should flash fast on the appliance’s control panel). In case the WiFi symbol would be OFF (i.e. the WiFi function is OFF in the dehumidifier), hold the WiFi button pressed on the appliance’s control panel for a few seconds until the dehumidifier will emit two beeps. The WiFi symbol will start flashing, indicating that the WiFi function is now active. Make sure that the appliance will be close to the smartphone/tablet (distance not higher than 5 meters) which is going to be used for the De’Longhi Comfort APP configuration. If these conditions are respected, just retry the dehumidifier search by tapping the icon: If the two error messages keep popping up, please proceed as described in the FAQ “ How can I reset the WiFi connection of the appliance? ”.

Question 26

What to do in case of error code B003 and B004?

Accepted Answer

These errors indicate that no WiFi networks have been found during the configuration phase. It is suggested to: Make sure that the WiFi router/access point is working properly. Proceed as described in the FAQ “ How can I reset the WiFi connection of the appliance? ” and try again.

Question 27

What to do in case of error code B005?

Accepted Answer

This error indicates that the password you entered for your WiFi network is incorrect. It is suggested to double check the WiFi password.

Question 28

What to do in case of error code B007?

Accepted Answer

This error indicates the absence of Internet connection. It is suggested to: Make sure that the WiFi router/access point is working properly. Make sure the dehumidifier is plugged to power and that the WiFi function will be active on the appliance (the WiFi symbol should flash fast on the appliance’s control panel). In case the WiFi symbol would be OFF (i.e. the WiFi function is OFF in the dehumidifier), hold the WiFi button pressed on the appliance’s control panel for a few seconds until the dehumidifier will emit two beeps. The WiFi symbol will start flashing, indicating that the WiFi function is now active. Proceed as described in the FAQ “ How can I reset the WiFi connection of the appliance? ” and try again.

Question 29

What to do in case of error code G001?

Accepted Answer

This error indicates that a user with the same credentials has already been registered and his/her registration is pending. It is suggested to: Check the inbox of the email address and look for the activation message. In case, double check it also in the junk or spam folders. In case the activation has not been validated, proceed with the registration completion from the link contained in the validation email. If the problem persists, contact the De’Longhi Customer Care by providing the email address used for the registration.

Question 30

What to do in case of error code G003 and G004?

Accepted Answer

These errors indicate that the smartphone/tablet from which you are trying to perform the registration/login is not connected to the Internet. It is suggested to make sure the smartphone/tablet is properly connected to the Internet via mobile or WiFi network, then try again.

Question 31

What to do in case of error code L001?

Accepted Answer

The error L001 regards the login page. In particular, the error represents an invalid token from SAP Gigya Login. The user is therefore asked to: Close totally De’Longhi Comfort APP (even from background apps) Restart the APP Repeat the login phase and re-insert his/her credentials. If the error still persists, please contact De’Longhi cloud manager.

Question 32

What to do in case of error code L002?

Accepted Answer

The error L002 regards the login page. In particular, the error represents an invalid token from Ayla Login. The user is therefore asked to: Close totally De’Longhi Comfort APP (even from background apps) Restart the APP Repeat the login phase and re-insert his/her credentials. If the error still persists, please contact De’Longhi cloud manager.

Question 33

Are the dehumidifiers DDSX220WF and DDSX220WFA using the same connectivity principle?

Accepted Answer

NO. The two types of dehumidifiers use two completely different connectivity principles. More precisely: DDSX220WF is a blue appliance, featured on the rear panel by the below rating label: and by a specific label: indicating that this appliance works only with Apple HomeKit systems thanks to the dedicated De’Longhi AriaDry APP , which is available only for Apple devices: DDSX220WFA is a dark grey appliance, featured on the rear panel by the below rating label: This appliance can connect only through the dedicated De’Longhi Comfort APP, available both for Android and for iOS devices:

Question 34

What to do in case of error code G007?

Accepted Answer

This error indicates that the current email address is already registered for another user account. It is suggested to: Try to log into the APP with the current email address. Try to register to the APP with a different email address. If the problem persists, contact the De’Longhi Customer Care by providing the email address used for the registration.

Question 35

What to do in case of error code L001 or L002?

Accepted Answer

These errors indicate a problem during the login process. It is suggested to: Close completely the De’Longhi Comfort APP, even from background, on your smartphone/tablet. Restart the De’Longhi Comfort APP and repeat the login process with your username and password. If the problem persists, contact the De’Longhi Customer Care by providing the email address used for the registration.

Question 36

The dehumidifier DDSX220WF doesn’t receive the commands from the App. Why is this?

Accepted Answer

The problem could be caused by an outdated Firmware. To update it, please follow the below indicated procedure:Enter the APP, open the burger menu and select settings. Click on the description “Update firmware version”.Pop up messagges will appear:1) Firmware Update started. The APP will be un-responsive for a while;2) Immediately after: Firmware updated succesful

Question 37

Can I use the dehumidifier in an unheated room?

Accepted Answer

Our units are designed to extract moisture from the air thus drying the air.If the room is cold there is likely no moisture to be collected.

Question 38

If I use the dehumidifier in a room with a very low temperature what will happen?

Accepted Answer

Although it will not damage the dehumidifier if it\'s used in a low temperature room it will not perform properly.

Question 39

How can I clean the dehumidifiers’ air filter?

Accepted Answer

To remove the dust collected on the filter you can use a vacuum cleaner.If the filter is very dirty, rinse it with warm water, the temperature should not exceed 100&deg;F (40°C).

Question 40

In case of a blackout will the dehumidifier maintain the timer setting?

Accepted Answer

No. In the event of a blackout if your model is equipped to start automatically once power is restored the unit will run, but the timer setting will be lost.

Question 41

Which smart phones/tablets can I use the De’Longhi Comfort APP with?

Accepted Answer

The APP is compatible with smartphones and tablets devices, more specifically: Android devices with Android 5 (Lollipop) or later. Apple devices with iOS 11 or later. Unfortunately, the APP is not compatible with Fire or Windows portable devices.

Question 42

How do I download the free De’Longhi Comfort APP?

Accepted Answer

For iOS devices, follow the below steps: On your iPhone or iPad, open the App Store. Search &ldquo;De\'Longhi Comfort&rdquo;. Tap on the De\'Longhi Comfort APP logo. Tap on the button GET close to the APP logo on the top of the screen. The APP will now start the download. For Android devices, follow the below steps: On your Android device, open the Google Play Store. Search &ldquo;De\'Longhi Comfort&rdquo;. Tap on the De\'Longhi Comfort APP logo. Tap on the button INSTALL on the top of the screen. The APP will now start the download.

Question 43

How do I set up my appliance with the De’Longhi Comfort APP?

Accepted Answer

Before starting the appliance configuration with the De\'Longhi Comfort APP and with the WiFi network, make the following checks: Make sure your WiFi router/access point is switched ON and connected to the Internet. Ensure your WiFi network is 2.4GHz. Make sure the appliance is plugged to power supply. Ensure to have your WiFi network name (SSID) and password ready (remember, passwords are key sensitive). Make sure your smartphone/tablet\'s geolocation is turned ON (for Android devices only). Make sure your smartphone/tablet\'s WiFi is turned ON (for Android devices only). Make sure your smartphone/tablet\'s Bluetooth is turned ON (both Android and iOS devices). At this point: Open the De\'Longhi Comfort APP. Wait for the appliance discovery. Follow the instructions displayed. NOTE: If the device is plugged in and the discovery phase does not find it, hold the WiFi button on the appliance pressed for about 20 seconds until a prolonged beep is emitted. Then, repeat the discovery phase. If the set up process keeps failing, make sure all the above preliminary checks &ldquo;before starting the appliance configuration&rdquo; are done.

Question 44

Why do I need to create a De’Longhi comfort APP account?

Accepted Answer

If you want to connect your dehumidifier to the De\'Longhi Cloud Services and control it remotely through the De\'Longhi Comfort APP, the appliance must be linked to a user account that you own. NOTE: De\'Longhi Comfort APP is complying all the requirements of the General Data Protection Regulation (GDPR) while treating and holding your data during the user account creation and during the APP usage.

Question 45

The appliance failed to connect to the WiFi network and cannot be controlled from the De’Longhi Comfort APP. What should I do?

Accepted Answer

The unavailability of connection is indicated by the appliance with a fast flashing of the WiFi icon on the dehumidifier\'s control panel. This may have occurred for several reasons. Make sure you have made the following checks: Make sure your WiFi router/access point is switched ON and connected to the Internet. Make sure the appliance is plugged to power supply. Ensure to have your WiFi network name (SSID) and password ready (remember, passwords are key sensitive). Make sure your smartphone/tablet\'s geolocation is turned ON (for Android devices only). Make sure your smartphone/tablet\'s WiFi is turned ON (for Android devices only). Make sure your smartphone/tablet\'s Bluetooth is turned ON (both Android and iOS devices). Check that your router/access point\'s security protocol is set either to WPA or WPA2 (see the manufacturer\'s instructions for further details on how to check/change the security protocols). Check that the WiFi network uses channels in the 2.4GHz bandwidth.

Question 46

How can I change my De’Longhi Comfort account password?

Accepted Answer

If you are already signed into your user account, follow the below steps: Open the De\'Longhi Comfort APP. Tap on the icon:   on the top-right side of the screen. Tap on the option: Type first the old password, then edit the new password in the two following field, finally tap on the bottom CHANGE PASSWORD button to confirm: A confirmation message will inform you that the password has been correctly changed:   NOTE: The password change will be also confirmed by an automatic email message sent to the user account email address.

Question 47

What should I do if I forget my De’Longhi Comfort account password?

Accepted Answer

Proceed as follows: From the login page, select the option FORGOT PASSWORD: Enter the email address (1) you used to register the user account, then tap the SUBMIT button (2): An automatic email will be sent to your email address. Follow the instructions reported in the email to complete the password reset. NOTE: If the email message is not visible in your INBOX, please check the SPAM or JUNK folders of your email address.

Question 48

Can I switch to a different smartphone/tablet for controlling the appliances?

Accepted Answer

YES. As long as you are using the same De\'Longhi Comfort user account, you can switch between smartphones/tablets to control your dehumidifier. Follow the below steps: Download and open the De\'Longhi Comfort APP from the other smartphone/tablet. Log into the APP with the same user account you used for the previous smartphone/tablet. In the DEVICES page you can see the dehumidifier you configured from the first smartphone/tablet. Tap on the appliance name section to control its functions remotely.

Question 49

How do I reset the Wi-Fi connection of the appliances?

Accepted Answer

To reset the WiFi connection of the dehumidifier hold the WiFi button pressed on the appliance\'s control panel for about 20 seconds. A prolonged beep will confirm the reset of the dehumidifier\'s WiFi settings and the WiFi symbol will start flashing fast: In order to configure again the dehumidifier from the De\'Longhi Comfort APP, tap on the icon: on the bottom-right side of the DEVICES page of the APP and follow the instructions to repeat the configuration.

Question 50

Does the De’Longhi Comfort app support both the metric and imperial measurement systems?

Accepted Answer

Yes. You can switch from metric to imperial, or the other way around, at any time. Follow these steps: Select and enter the appliance main section form the overview page2. Tap the &ldquo;Settings&rdquo; icon on the top side . Tap the &ldquo;Settings&rdquo; icon on the top side Move into temperature unit section. Scroll down and find unit. For temperature scale you can select either°C (Celsius) or°F (Fahrenheit). This feature is not allowed on DDSX)

Question 51

What should I do if the De’Longhi Comfort app crashes?

Accepted Answer

If the APP crashes, the appliance will continue to operate with the ongoing mode. Follow the below steps: Relaunch the De\'Longhi Comfort APP. Make sure the appliance status displayed in the APP is CONNECTED. Tap over the dehumidifier you want to control from the DEVICES page. Control your appliance remotely. If the APP keeps crashing, follow the below suggestions: Make sure you have the latest version of the De\'Longhi Comfort APP. In case, access your smartphone/tablet\'s APP store (e.g. Google Play Store, App Store) to check if any updates are available. Reboot your smartphone/tablet. Make sure your smartphone/tablet is equipped with the latest version of Operating System, if not, proceed with the Operating System update. Uninstall the De\'Longhi Comfort APP and reinstall it (in this case, you will need to log into the APP again with your De\'Longhi Comfort user account).

Dehumidifier