Question 1

How do I descale my kettle?

Accepted Answer

To prolong the life of your new kettle descaling should be carried out on a regular basis. The frequency required will depend on your water hardness. If you have particularly hard water we would recommend the kettle is descaled every month. For very soft water areas we would recommend that you descale your kettle every three months. Care should be taken with proprietary kettle descaler as these could damage the surface finish of the kettle. Please ensure you follow the instructions carefully. If you do not want to use a proprietary descaler we would recommend a solution of one part white vinegar and two parts water. Switch the kettle on, remembering to switch it off just before the boiling point. Leave the solution in the kettle for a while, dependant on the severity of the scale inside and then empty the kettle. Refill with fresh water, boil, empty and repeat this process once more. Your kettle can now be used.

Question 2

How long is the warranty on my De’Longhi kettle?

Accepted Answer

All De\'Longhi kettles carry a guarantee period of 1 year. The rights and benefits under this guarantee are additional to your statutory rights which are not affected. Please keep your receipt as this will form the basis of your guarantee. In the event of a fault please check this website for assistance.

Question 3

My De’Longhi kettle is noisy. What can I do?

Accepted Answer

All kettles regardless of manufacture will make a noise while boiling. The noise level is determined by the power rating, the body material and the shape. Your kettle will get noisier as it reaches the boiling point. Once your kettle has boiled the noise will stop If your kettle is older, descaling the kettle may reduce the noise.

Question 4

My kettle has what looks like rust deposit forming inside

Accepted Answer

This is more than likely due to limescale build up. Limescale or staining from mineral deposits in some parts of the country can manifest itself as a brown deposit. Descaling your kettle should remove the brown deposit. To reduce limescale build up use filtered water.

Question 5

My kettle is sputtering water from the spout

Accepted Answer

The kettle may be overfilled which can cause sputtering/over-boil. If the kettle has just been descaled check the solution has been completely rinsed away because this can also cause over-boil.

Question 6

My kettle switches off before boiling. What can I do?

Accepted Answer

Your kettle may require descaling as a build-up of limescale deposits can affect the function of your kettle.

Question 7

The lid is broken on my kettle. What can I do?

Accepted Answer

You may contact our exclusive service partner number 0390545100 for assistance or visit our website

Question 8

The lid on my kettle is tight and difficult to remove. What can I do?

Accepted Answer

The lid on your kettle should be firmly secured for safety reasons. However, if you findthe lid is very difficult to remove the small tabs around the edge of the lidcan be adjusted slightly to enable a better fit. This can be the caseparticularly where the lid has been replaced in the past.If your kettle is many months old, descaling the kettle may help, particularly if thereis scale build-up around the lid.

Question 9

There is steam coming from the switch of the kettle when it is boiling. Is this normal?

Accepted Answer

A slight waft of steam is normal on boiling. The switch should not be held down to sustain the boiling as this may cause a greater steam escape.A sensor monitors the temperature of the contents of the kettle and switches the kettle off when the correct temperature has been achieved.

Question 10

Where can I purchase a replacement filter for my kettle?

Accepted Answer

You can purchase on our website

Water Kettle