Warranty

Product and Accessories Warranty

Your product is warranted against faults and manufacture when used in normal domestic use for the period stated below.

In non-domestic use DéLonghi limits the voluntary warranty to 6 months. We undertake to repair or replace your product at no charge if found to be defective due to a manufacturing fault during the warranty period. The warranty excludes damage caused by misuse, neglect, shipping accident, incorrect installation, and no fault found with the product or work carried out by anyone other than an Authorised DéLonghi Service Representative.

The benefits to you given by this warranty are in addition to other rights and remedies available to you under a law in relation to the goods or services to which this warranty relates. In Australia, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

*Commercial use applies when products are being utilised in a non-domestic capacity.

Please keep your receipt as this will authenticate your warranty.

To Claim Your Warranty

  1. Please contact your nearest DéLonghi approved service representative using our service referral web page and explain the nature of the problem.
  2. Provide the DéLonghi service representative with your warranty details and proof of purchase.
  3. If the claim is within the warranty period and within the terms of the warranty, make arrangements for service and repairs or a replacement product provided by a DéLonghi approved service representative.

To download a copy of the DeLonghi warranty card use the following link:
DeLonghi Warranty Card 591 KB PDF.

How to Contact Us About a Warranty Claim

In the event of a breakdown, you will have access to professional help from DéLonghi by simply calling this number New Zealand: 0508 200 300

Warranty Periods

Category Sub Category Warranty
Coffee

Fully Automatic Coffee Machines

2 Years

Nespresso Coffee Machines*

2 Years

Nespresso Aeroccinos*

2 Years

Nescafé® Dolce Gusto®
Multi Beverage Makers**

2 Years

Manual Pump Coffee Machines

2 Years

Mocha Coffee Machines

2 Years

Coffee Canisters

1 Year

Coffee Grinders

1 Year

Housewares

Benchtop/Mini Ovens

1 Year

Deep Fryers

1 Year

Steam Irons/Generators

1 Year

Kettles

1 Year

Toasters

1 Year

Contact/Open Grills

1 Year

Ice Cream Makers

1 Year
  1 Year
  1 Year
  1 Year
Major Kitchen Appliances

Upright/Wall Ovens

2 Years

Microwave/Combination/Steam Ovens

2 Years

Cooktops

2 Years

Dishwashers

2 Years

Rangehoods

2 Years

Wine/Beverage Cabinets

3 Years

Waste Disposer

5 Years
BBQ's   2 Years
Heating

Ceramic/Fan Heaters

1 Year

Convector Heaters

1 Year

Portable Gas Heaters

1 Year

Oil Column Heaters

7 Years

Dehumidifiers

 

2 Years

Cooling

Portable Air Conditioners

2 Years plus
5 Years on compressor

Fans

1 Year

Evaporative Coolers

1 Year

Fixed Air Conditioning

 

5 Years

Commercial Use^

Fully Automatic Coffee Machines

1 Year

All Other Products

6 Months

T2 Refurbishment / Factory Seconds All Products 6 Months

^Commercial use applies when products are being utilised in a non-domestic capacity.

Contact Us

contact us

You can contact us by:
- Filling in the contact form 
- Calling 0508 200 300 
  Mon -Fri 9am - 5pm

 

Contact Us