Warranty

Product and Accessories Warranty

Your product is warranted against faults and manufacture when used in normal domestic use for the period stated below.

In non-domestic use DéLonghi limits the voluntary warranty to 6 months. We undertake to repair or replace your product at no charge if found to be defective due to a manufacturing fault during the warranty period. The warranty excludes damage caused by misuse, neglect, shipping accident, incorrect installation, and no fault found with the product or work carried out by anyone other than an Authorised DéLonghi Service Representative.

The benefits to you given by this warranty are in addition to other rights and remedies available to you under a law in relation to the goods or services to which this warranty relates. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

*Commercial use applies when products are being utilised in a non-domestic capacity.

Please keep your receipt as this will authenticate your warranty.

To Claim Your Warranty

  1. Please contact your nearest DéLonghi approved service representative using our service referral web page and explain the nature of the problem.
  2. Provide the DéLonghi service representative with your warranty details and proof of purchase.
  3. If the claim is within the warranty period and within the terms of the warranty, make arrangements for service and repairs or a replacement product provided by a DéLonghi approved service representative.

To download a copy of the DeLonghi warranty card use the following link:
DeLonghi Warranty Card 434 KB PDF.

How to Contact Us About a Warranty Claim

In the event of a breakdown, you will have access to professional help from DéLonghi by simply calling this number New Zealand: 0508 200 300

Warranty Periods

Category Sub Category New Products & Clearance Stock T2 Refurbishments /
Factory Seconds
Coffee Fully Automatic Coffee Machines 2 Years 1 Year
Nespresso Coffee Machines* 2 Years 1 Year
Nespresso Aeroccinos* 2 Years 1 Year
Nescafé® Dolce Gusto®
Multi Beverage Makers**
2 Years 1 Year
Manual Pump Coffee Machines 2 Years 1 Year
Mocha Coffee Machines 2 Years 1 Year
Milk Frothers 2 Years 1 Year
Coffee Canisters 1 Year 6 Months
Coffee Grinders 1 Year 6 Months
 
Housewares Benchtop / Mini Ovens 1 Year 6 Months
Deep Fryers / Multifryers 1 Year 6 Months
Steam Irons / Generators 1 Year 6 Months
Kettles 1 Year 6 Months
Toasters 1 Year 6 Months
Contact / Open Grills 1 Year 6 Months
Ice Cream Makers 1 Year 6 Months
 
Major Kitchen Appliances Upright / Wall Ovens 2 Years 1 Year
Microwave / Combination 2 Years 1 Year
Cooktops 2 Years 1 Year
Dishwashers 2 Years 1 Year
Rangehoods 2 Years 1 Year
Wine / Beverage Cabinets 3 Years 1 Year
 
Heating Ceramic / Fan Heaters 1 Year 6 Months
Convector Heaters 1 Year 6 Months
Panel Convectors 7 Years 3 Years
Portable Gas Heaters 1 Years 6 Months
Oil Column Heaters 7 Years 3 Years
 
Dehumidifiers   2 Years 1 Year
 
Air Purifiers   2 Years 1 Year
 
Cooling Portable Air Conditioners 2 Years plus
5 Years on compressor
1 Year
1 Year
Fans 1 Year 6 Months
Evaporative Coolers 1 Year 6 Months
 
Fixed Air Conditioning   5 Years 2 Years
 
BBQ's   2 Years 1 Year
 
Commercial Use^ Fully Automatic Coffee Machines 1 Year 6 Months
All Other Products 6 Months 6 Months

^Commercial use applies when products are being utilised in a non-domestic capacity.

* For all Nespresso enquiries, please contact the Nespresso customer service team.

**For all Nescafé® Dolce Gusto® enquiries, please contact the Nestle customer service team.

Contact Us

contact us

You can contact us by:
- Filling in the contact form 
- Calling 0508 200 300 
  Mon -Fri 9am - 5pm

 

Contact Us