Frequently Asked Questions

Popular FAQ's

• What is an oil-filled heater?

  Oil-filled heaters are among the most common electric heaters available, and heat the air both by convection and to some extent by radiation.An electric heating element heats the oil inside the radiator, which then transfers heat to the radiant surface, where it is exchanged with the surrounding air.

• What is a fan coil?

  Fan coils are electric heating appliances in which heat is distributed by a stream of warm air, in other words, by convection. The air is heated by convection, and consequently rises. This movement of air means heat is distributed throughout the room quite quickly. Convection is the best way to create a reactive and rapid heating system.

• What is a fan heater with a ceramic heating element (PTC)?

  PTC products use ceramic heating elements. Ceramic elements mean the appliance can adjust heat output and consequently consume less power. The lower the room temperature, the more heat is delivered by the appliance; as room temperature rises, heating elements put out and consequently power consumption is reduced.

• What is a fan heater with a traditional heating element?

  A fan heater is an excellent appliance for heating bathrooms or other rooms in the home. This is an electrical appliance featuring a heating element to heat the air, and a fan to blow the warm air into the room.

• Can the products be used with extension cords?

  Our products should not be used with extension cords.

• Can I paint the appliance?

  Products should not be painted.

• What are comfortable indoor conditions?

  Ideal comfort conditions in winter are a temperature of around 21 °C, and a relative humidity between 40-60%

• What precautions should be taken before using the appliance?

  Always check the appliance and the power cord.

  Never cover the appliance, even temporarily, to prevent the risk of overheating.

  Keep the appliance away from flammable objects.

  Completely unwind the power cord whenever using the appliance.

  Do not let water penetrate into the appliance.

  Make sure the appliance's rated voltage corresponds to the mains power supply.

• Can I disassemble the appliance?

  Never disassemble the appliance. Appliances that are not properly repaired may be dangerous to users. If the appliance is not working or is damaged, contact an authorised service centre.

• Why are there different types of thermostats?

  The thermostat switches the appliance on or off at the temperature set by the user.The term "safety thermostat" refers to a simple temperature limiting device (a safety requirement in compliance with European legislation) that the user has no control over.

• Are there any precautions to be taken when storing the appliance?

  Make sure the appliance has cooled down, and store it in a dry place.

• How do I choose the product that best suits my needs?

  If you need instant heat for a short period of time, we suggest traditional or ceramic fan heaters. If, on the other hand, you need longer-lasting heat, we suggest fan coils or oil-filled heaters.When choosing the appliance, you also need to consider the size of the room it will be used in.

• How should I clean the appliance?

  Before cleaning the appliance, make sure it is unplugged.Use a damp cloth to clean the appliance.Never use abrasive products, as these may damage the appliance.It is recommended to clean the inside and outside of the grills on the appliance at least once a year (using a vacuum cleaner where necessary).

• How does the appliance work in fan-only mode?

  The motor runs, however the heating elements are not activated.

• How do I install the appliance on the wall (where possible)?

  Carefully follow the information provided in the instruction booklet.

• Are there any suggestions regarding how to use my appliance?

  Never insert any objects into the appliance.Always keep the product out of reach of children and animals. Never use the appliance in rooms where there is the risk of fire. If the power cord is damaged, have it replaced by the manufacturer, or contact an authorised service centre.

• What are decibels - dB(A)?

  The decibel is the international unit of measure for noise.
  40 dB(A) is the noise level inside a library;
  120 dB(A), on the other hand, is the noise produced by a plane during take-off.
  For each increase of around 3 dB(A), the noise we perceive doubles.