Frequently Asked Questions


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Popular FAQ's

  • How to make perfect milk froth.

    Use skimmed or semi-skimmed milk at refrigerator temperature (5°C).
    On the automatic cappuccino system you can also set your preferred froth level.
    Milk deposit and dirt inside the milk circuit and tank can lower the frothing performances. Make sure to clean the milk container regularly by following the user manual.

  • Which kind of descaler to use and how often to use it.

    It depends on water hardness and how frequent the machine is used.
    Some models are equipped with a water hardness tester.
    Automatic machines (*) are equipped with a descale alarm.
    The descaling process on non automatic machines is recommended after approximately 300 coffees.
    Use De'Longhi's descaler only. Under no circumstances should you use sulphamic or acetic based descalers.

  • How can I choose or modify the coffee temperature?

    On automatic machines you can set your preferred coffee temperature level.
    To reach the perfect "in cup espresso" temperature we suggest to warm up the cup with the cup warmer or with steam/hot water.
    Before dispensing the coffee it can be useful to dispense hot water first, or to complete a rinsing cycle in order to warm up the system.
    If the coffee is not warm enough, the machine might require descaling.

  • Which coffee powder should I use to make espresso?

    Espresso requires a specific range of powder, different from filter or moka coffee.
    Different types of grinding levels provides different tastes and aromas.
    On fully automatic machines you can set your grinding level and taste preferences.
    On pump machines the in-cup coffee flavour (stronger or weaker) can be adjusted.

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