Question 1

Why doesn’t the oven door close tightly?

Accepted Answer

The door of our electric ovens does not close tightly. The door remains slightly open at the top. It is designed to allow the escape of steam vapours during the cooking process, thus ensuring better results.

Question 2

The inside of my oven is made from ’Durastone’ - what is this?

Accepted Answer

Many of our electric ovens have a cavity coated with a heat-resistant material with non-stick properties for easier cleaning.\'Durastone II\' is our patented enamel coating which has the benefit of being very resistant to both scratches and high temperatures.

Question 3

When using the oven condensation occasionally escapes onto the table below. Is this normal?

Accepted Answer

The electric ovens are designed to be positioned onto a shelf or worktop. They require a space clearance with an area for the circulation of air, and should not be enclosed within a unit.

Question 4

Where can I place my oven? Can I use it inside a unit?

Accepted Answer

The electric ovens are designed to be positioned onto a shelf or worktop. They require a space clearance with an area for the circulation of air, and should not be enclosed within a unit.

Question 5

What’s SCS Triplo PRO stands for?

Accepted Answer

This is our Triple Surruond Cooking System. Superior cooking performance is achieved due to the horizontal fan and the power of the three heating elements (circular, upper and lower). Consistent cooking results are delivered no matter what the recipe, even the most delicate dishes can be cooked to perfection as the heat is evenly spread inside the oven. Food will be will be crispy on the outside and juicy and tender on the inside.

Question 6

What about the EO 241250.M double glass door?

Accepted Answer

Our unique insulated double glass door, ensures dishes are always cooked at the right temperature with maximum efficiency, significantly reducing heat loss inside the cavity and reducing the temperature of the outer surfaces meaning less cooking time without wasting energy.

Question 7

Is the fan suppose to blow in the toast setting of my toaster oven?

Accepted Answer

If you have a toaster oven with a convection setting then yes, the fan will work during the toasting.

Question 8

What does it mean when the display on my oven shows ’SOFT A01’ ?

Accepted Answer

When your oven shows an error message of \'SOFT A01\' this is simply the software program for the unit. To clear this error, you will need to unplug the unit from the wall, wait 5 seconds, and plug it back in.Please note: when the unit is being plugged in or unplugged, you should never press any buttons.

Question 9

How do I clean my toaster oven?

Accepted Answer

Before cleaning, unplug the appliance. Clean the door and the inside surface with a soap and water solution and dry thoroughly.  Do not use any chemical spray as these can damage your product. Never use sharp objects.   Use a damp sponge to clean the outside suface.   Accessories such as trays can be either washed by hand or in a dishwasher.

Question 10

Where can I buy spare parts for my toaster oven?

Accepted Answer

Please visit our website

Question 11

How do I get better results with my toaster oven?

Accepted Answer

To obtain good baking results always preheat the oven.

Question 12

Is it normal for the oven elements to glow?

Accepted Answer

It is normal for the upper element to glow because it grills  the food, and is a more powerful element compared to the lower one (which will not visibly glow).

Electric Oven