Question 1

How does my 3D comfort operate?

Accepted Answer

The 3D Comfort will take in the existing room air, pass it through a HEPA-type filter, removing  99.9% of allergens and pollutants and expel the fresh purified air back into the room. When the unit is in heat mode, the same process will occur, except the air will pass over a heating element expelling warm air back into the room.

Question 2

How do I change the temperature setting from Fahreneit to Celsius on my 3D Comfort?

Accepted Answer

In order to change the temperature settings between Celsius and Fahreneit,  you need to push and hold the UP temperature button, and the UP speed button, on the remote simultaneously untill the display shows a \'C\' for Celsius or an \'F\' for Fahreneit.

Question 3

When do I need to change the filter on my 3D Comfort?

Accepted Answer

You should change the filter when you see the alarm message \'CF\' (Change Filter) on the display. Please remove and discard the old filter and replace it with the new one. Please be sure to remove the protective film from the new filter before inserting into the machine. After you install the new filter, please reset the \'CF\' alarm by plugging in the unit and holding the on/off button on the unit ( not remote ) for at least 10 seconds. The \'CF\' message should clear.

Question 4

What does the ’PF’ message mean on my 3D Comfort?

Accepted Answer

The \'PF\' error message means the temperature probe is not operating properly. You should  contact our Customer Care Dept. for further assistance with your unit.

Question 5

What does a flashing dot on the display mean on my 3D Comfort?

Accepted Answer

The 3D comfort has a built in Tip Over protection switch. In the event the unit is knocked over or falls, the tip over switch will cut off power turning off the unit and a white dot will flash on the display. To clear, just stand the unit upright and the alarm will clear itself.

Question 6

What does the ’HT’ message mean on my 3D Comfort?

Accepted Answer

The \'HT\' error message means the unit is overheating. You should unplug the unit and make sure the vents are clear of any obstruction. Please wait 10 minutes for the unit to cool down and then plug the unit back into the outlet. If the \'HT\' alarm does not clear, please contact our Customer Care Dept. for further assistance.

Question 7

How do I reset the ’CF’ message on my 3D Comfort?

Accepted Answer

The \'CF\' message means \'Change Filter\'. Please remove and discard the old filter, and replace it with a new one. Please be sure to remove the protective film from the new filter before inserting into the machine. After you install the new filter, please reset the \'CF\' alarm by plugging in the unit and holding the on/off button on the unit ( not remote ) for at least 10 seconds. The \'CF\' message should clear.

Question 8

What is the room size coverage for my 3D Comfort.?

Accepted Answer

The 3D Comfort will cover an area up to 200 square feet.

Question 9

How do I change the temperature setting from Fahreneit to Celsius on my 3D Comfort?

Accepted Answer

In order to change the temperature settings between Celsius and Fahreneit, you need to push and hold the UP temperature button, and the UP speed button, on the remote simultaneously untill the display shows a \'C\' for Celsius or an \'F\' for Fahreneit.

Question 10

How do I reset the ’CF’ message on my 3D Comfort?

Accepted Answer

The \'CF\' message means \'Change Filter\'. Please remove and discard the old filter, and replace it with a new one. Please be sure to remove the protective film from the new filter before inserting into the machine. After you install the new filter, please reset the \'CF\' alarm by plugging in the unit and holding the on/off button on the unit ( not remote ) for at least 10 seconds. The \'CF\' message should clear.

Question 11

How does my 3D comfort operate?

Accepted Answer

The 3D Comfort will take in the existing room air, pass it through a HEPA-type filter, removing 99.9% of allergens and pollutants and expel the fresh purified air back into the room. When the unit is in heat mode, the same process will occur, except the air will pass over a heating element expelling warm air back into the room.

Question 12

How long should I expect the filter to last for my 3D Comfort?

Accepted Answer

The 3D Comfort HEPA- type filter should last for approximately 9 months based on an average usage of 8 hours per day. Used less often, the filter will last even longer.

Question 13

What does the ’HT’ message mean on my 3D Comfort?

Accepted Answer

The \'HT\' error message means the unit is overheating. You should unplug the unit and make sure the vents are clear of any obstruction. Please wait 10 minutes for the unit to cool down and then plug the unit back into the outlet. If the \'HT\' alarm does not clear, please contact our Customer Care Dept. for further assistance.

Question 14

What does the ’PF’ message mean on my 3D Comfort?

Accepted Answer

Editor di testo Rich Text, cke, Premi ALT 0 per aiuto The \'PF\' error message means the temperature probe is not operating properly. You should  contact our Customer Care Dept. for further assistance with your unit.

Question 15

What does the L and H settings mean on my 3D Comfort?

Accepted Answer

The L and H settings are for Low and High air flow direction. When the unit is set to L, the air flow will direct downward coming out of the unit , while in H, the flow will direct upward.

Question 16

What is the room size coverage for my 3D Comfort?

Accepted Answer

The 3D Comfort will cover an area up to 200 square feet.

Question 17

When do I need to change the filter on my 3D Comfort?

Accepted Answer

You should change the filter when you see the alarm message \'CF\' (Change Filter) on the display. Please remove and discard the old filter and replace it with the new one. Please be sure to remove the protective film from the new filter before inserting into the machine. After you install the new filter, please reset the \'CF\' alarm by plugging in the unit and holding the on/off button on the unit ( not remote ) for at least 10 seconds. The \'CF\' message should clear.

Question 18

Why does my 3D Comfort pause while it is oscillating?

Accepted Answer

Whenever a new command is sent to the unit, for example: change fan speed, change the temperature, the unit will pause for few seconds to register the change before restarting.

Question 19

Do the air purifiers produce ozone?

Accepted Answer

The Air Purifiers have been tested and certified according to to the CARB (California Air Resource Board) - they have passed and therefore comply with this requirement. It means that if any ozone is generated, it is not excessive and is within acceptable levels, in accordance with the Standard.

Question 20

I require more information on the De’Longhi Air Purifier

Accepted Answer

The De\'Longhi Air Purifier uses five (AC150) or six (AC230) distinct technologies to break down/destroy pollutants such as the thousands of volatile organic compounds (VOCs), odor causing compounds, bacteria, viruses, and particulates (dust/dander) that are found in the indoor environment. These technologies include:&bull; The air is taken in through the front panel;&bull; The contaminated air passes through a washable prefil&not;ter which removes large impurities such as coarse dust, hair, etc.&bull; The air is then passed through a long-lasting HEPA filter with a large filtering surface, easily recognizable by the special pleated paper. This HEPA (High Efficiency Particulate Air) filter removes im&not;purities down to a size of 0.3 microns, filtering all types of particle including tobacco, house dust and pollen.&bull; Next, the air passes through a black active carbon filter which removes a variety of pollutants and un&not;pleasant odors such as smoke, fine dust particles and formaldehyde.&bull; The AC230 model has an active nano-silver filter to trap microbials such as germs, bacteria and virus.&bull; Air is then passed through an internal filter with photocatalytic (PCO) titanium dioxide with a UVC lamp. This helps capture germs, bacteria and virus as well as remove harmful VOC (volatile organic compounds) from room air.&bull; The purified air is returned to the room through the top grille. The upward flow of air improves air circulation in the environment, without generating irritating cur&not;rents.&bull; When active, the independently controlled ionizer rele&not;ases a cloud of beneficial negative ions into the room together with the outflow of filtered air, allowing the removal of dust particles, pollen, and cigarette smoke. On contact with the negative ions, the particles of dust suspended in the air are negatively charged and can combine with the positively charged particles to form larger particles which will then be filtered by the pu&not;rifier. The negative particles are attracted by positively charged surfaces, such as the floor or wall. The ioni&not;zer can also help reduce the static electricity created by the presence of rugs, carpet, televisions and compu&not;ter screens.

Question 21

What does the ionizer do?

Accepted Answer

Air Ionizers send molecular particles into the room which clean the air. The ions attach to oxygen in the air and create a negative charge. Once it becomes a negative ion it attaches itself to dust, smoke, odour and pollen and creates a cluster. This cluster is then pulled back by the ionizer and captured within the filter. All De\'Longhi air purifiers include an ionizer and a washable pre filter.

Question 22

What is an activated carbon filter?

Accepted Answer

Activated carbon filters excel at adsorbing odors and gases and neutralizing smoke, chemicals, and fumes. \'Adsorb\' is not a typo; \'adsorption\' occurs when materials attach through chemical attraction.

Question 23

How often do I need to replace the filter(s)?

Accepted Answer

The De\'Longhi Air Purifier\'s combination HEPA/Carbon filter is the only filter that needs to be replaced. It\'s normal life averages 6 months but it depends on your living space and the amount of pollutants in the indoor air. The check filter light on the unit will let you know when it\'s time to change the filter.

Question 24

Is there any maintenance necessary on the DeLonghi Air Purifier?

Accepted Answer

Yes. The unit should be cleaned on a regular basis (typically once a month).

Question 25

Since the De’Longhi Air Purifier uses an ionizer; will it cause a Black/Gray Wall effect?

Accepted Answer

As long as the De\'Longhi Air Purifier is positioned towards the middle of the room, at least 3 feet from the wall, there should be no instances of Black/Gray Wall.

Question 26

Can I turn off the AQS LED lights?

Accepted Answer

Yes, there is a button to turn the LEDs off so you can sleep easier.  It only disables the lighting, the AQS system will still be operating.

Question 27

Am I going to see a significant difference on my electric bill?

Accepted Answer

Like all appliances, different air purifiers use different amounts of energy for operation. Unlike most appliances, air purifiers run continuously, so you may want to consider your utility bill before buying an air purifier. (If only volts and amps are listed, simply multiply the two: volts x amps = watts.) Typical HEPA air purifiers can use anywhere from 50 watts on low to 200 watts on high. For comparison sake, a typical lamp uses about 60 watts, while a typical computer uses about 365 watts. Therefore, while its wise to consider energy usage, most air purifiers will not create a significant difference on your electric bill.

Question 28

How does an air purifier clean air?

Accepted Answer

An air purifier cleans the indoor air by drawing the polluted indoor air into the unit and trapping the particles, allergens and contaminates onto a filter.

Question 29

Should I run my air purifier continuously?

Accepted Answer

To be truly effective, ALL air purifiers should be run continuously. Scientific research confirms that indoor air pollution rapidly returns to pretreatment levels when an air purifier is turned off.

Question 30

What happens if the air filters are not changed when the indicator light comes on?

Accepted Answer

With dirty or old air filters, your air might not be getting filtered thoroughly, resulting in poor air quality and increased risk for allergy, asthma, and other respiratory illness symptoms. To ensure that your air purifier is performing its best, clean air filters are crucial. Change them when indicated.

Question 31

Where can I purchase filters for my air purifier?

Accepted Answer

Replacement filters may be available from the retailer where you purchased your product, and also from our website when stock is available. They are also available from website.