Question 1

Does bottled water avoid limescale?

Accepted Answer

No, even if calcium and magnesium are present in a very low percentage, limestone will buildup in any case.If you wish to use bottled mineral water, read into the label values, especially to the fixed residue and calcium. Descale your machine regularly, in order to mantain your coffee maker for longer

Question 2

How to use the De’Longhi Magnifica S ECAM 22.110 Coffee Machine for the first time?

Accepted Answer

Your De\'Longhi Magnifica S ECAM 22.110 bean-to-cup coffee machine should always deliver a perfect coffee. To help you get the most out of your coffee machine, we\'ve conveniently attached this useful video for you.

Question 3

How to use your De’Longhi ESAM 04.110.S or ESAM 04.110.B for the first time?

Accepted Answer

Watch this short video that explains how to set up your De\'Longhi ESAM 04.110.S or ESAM 04.110.B bean-to-cup coffee machine for the first time.

Question 4

How to Make a Cappuccino in Your De’Longhi Magnifica S ECAM 22.110 Coffee Machine?

Accepted Answer

Watch this video to find out how to make a delicious cappuccino using your De\'Longhi Magnifica S ECAM 22.110 bean-to-cup coffee machine.

Question 5

Can you use both grinders at the same time?

Accepted Answer

You can not use both grinders at the same time, they must be used independently. In this way after each coffee is made and the brewing unit removes the ground coffee prior to the next delivery there is no contamination if the end user does decide to swap grinders and different beans.

Question 6

How do I set up MAESTOSA for the first time?

Accepted Answer

Set the language and run water through the internal system before you start to make coffees with your Maestosa EPAM960.75.GLM bean-to-cup coffee machine.

Question 7

Ho to set the Water Hardness with Maestosa

Accepted Answer

Setting the water hardness correctly is highly recommended before you use for the first time and determines how regularly you will need to descale your Maestosa. You can change the settings in the menu at any time.

Question 8

How to set the grinders and a perfect espresso with Maestosa

Accepted Answer

Learn how to set each of the two coffee bean grinders in your Maestosa to make espresso tailored to your personal tastes, with a perfectly timed extraction and rich thick crema. Watch this video that we have conveniently linked for you.

Question 9

How to make two milky drinks with Maestosa?

Accepted Answer

You can now prepare two delicious cappuccinos, or two latte macchiato in one single delivery with Maestosa. Place two cups or glasses under the milk and coffee outlets and press for the desired drink.

Question 10

How to set yuor own profile with Maestosa

Accepted Answer

See how to set your own profile parameters for even more personalisation. Up to 6 different users can have their own unique settings. You can even control the settings using the connected APP.

Question 11

How does the Maestosa menu settings work?

Accepted Answer

Access the menu settings on your Maestosa and find out what each setting does, how to change them and how to reset to the default values if needed.

Question 12

How to set Meastosa Profiles

Accepted Answer

See how to set your own profile parameters for even more personalisation. Up to 6 different users can have their own unique settings. You can even control the settings using the connected APP.

Question 13

How to customise coffee drinks with Maestosa.

Accepted Answer

Find out how to access the beverage settings menu for each of your favourite recipes and customise the parameters to your taste. From the length of drinks to the temperature settings you can choose your own preference with Maestosa .

Question 14

How to customise milky drinks with Maestosa

Accepted Answer

Find out how to access the milk based beverage settings menu for each of your favourite recipes and customise the parameters to your taste. From the length of drinks to the temperature settings to the level of froth desired you can choose your own preference with Maestosa:

Question 15

How to descale Maestosa

Accepted Answer

The most important maintenance procedure, descaling. Use De\'Longhi descaler only and follow the steps to completion. This ensures longevity and consistent quality with your Maestosa .

Question 16

How to clean Maestosa

Accepted Answer

Regularly clean the components of your Maestosa. Depending on how often you use the machine will determine how often you should clean. Minimum recommendation is once a week.

Question 17

Why do I need to choose a strength every time I use my Dinamica 350.20 and 350.25?

Accepted Answer

The Dinamica espresso maker is designed to have one touch recipe buttons with a preset strength and quantity setting at standard taste. If you do not change this setting, the machine will default back to the preset program everytime. Howeer you absolutely can personalise each of the recipes to your personal taste. The way to do this is: 1) Press the bean icon continuosly until you reach the desired strength2) Press and hold the icon button for the drink you want to customize. The icon flashes and all the alarm light flash 4 times3) Release the icon button and the machine will start to deliver the coffee.4) When the amount of coffee reaches the desired level, press the drink icon again. You have now customized your recipe and this drink choice for your desired strength and quantity. If you desire to change other drink settings, repeat these steps.

Question 18

Perfecta DELUXE ESAM460.80 How to Descale

Accepted Answer

Follow the descaling procedure when the \'Descale\' message comes on your Perfecta EVO coffee machine. It is an automatic process that takes 15 to 30 minutes.

Question 19

Where can I find the Prima Donna Soul descaling spout?

Accepted Answer

When setting up the appliance for the first time you need to use the descaling spout. It is placed in the Starter Set box. Important note: after setting up the appliance keep the descaling spout. You will need for future use.

Question 20

Why do I see less than 41 drinks on the Eletta Explore display?

Accepted Answer

Eletta Explore offers the widest variety of drinks, hot and cold. On display you can find a full list of 26 hot and cold drinks, that ranks in the homepage according to use, so you always have your favorites available at your fingertips. The other 15 additional drinks are the To-Go versions of the 26 you find on display, thought for the On-the-Go consumption.

Question 21

Which is the difference between pairing and connecting a coffee machine to the App?

Accepted Answer

Pairing is the process of associating a coffee machine with the App. This is supported for both connected and some non-connected machines. Pairing is useful to let the App understand which product you own as well as showing you relevant content such as manuals or creative recipes. Connecting instead, refers to the process of establishing a communication between the App and the coffee machine. Once you pair a connected coffee machine, you will be able to control the machine. Connecting to a machine is only possible if your model has either WiFi or Bluetooth technology.

Question 22

Where can I find creative recipes to prepare with Cold Brew?

Accepted Answer

You can find various creative recipes using cold brew in our Coffee Link App, in the Recipes section.

Question 23

How does the control panel work on my Magnifica Evo ECAM29X.5X?

Accepted Answer

Watch this video in order to find out how to use the control panel and access the settings menu for each of your favorite recipes.

Question 24

Rivelia: Why is my drink prepared in Switch Mode different than my usual drink?

Accepted Answer

In Switch Mode the intensity is fixed and set to a specific amount with the aim of using all the beans remained in the grinder area. For this reason, it might be the case that the drink prepared in this mode does not match the drink you have saved or that you normally prepare.

Question 25

Where is the water pipe on my Rivelia?

Accepted Answer

You can find the water pipe in the storage compartment on top of the machine. You will need it at first for the initial setup but then it can be used to prepare hot water, to refil or empty the water circuit when needed, to install or replace the water filter and for descaling!

Question 26

Can I make hot chocolate with my bean to cup machine?

Accepted Answer

Yes. If you own the unit that has the hot chocolate feature. (ESAM6900)If your unit is equipped with an external frother you can make hot chocolate using chocolate powder and milk.If your unit is only equipped with a milk tank we DO NOT recommend using a chocolate powder in the milk tank container. You can make hot milk using the machine and add your chocolate powder to your cup.

Question 27

Can I make tea with my machine or just have hot water?

Accepted Answer

Yes, all of our fully automatic coffee machines can delivered hot water.

Question 28

How can I set the language on my bean to cup machine?

Accepted Answer

The language change setting can be found in the display menu. For full instructions refer to the user manual. If you want to reset and change the chosen language see related articles.

Question 29

How can I use pre-ground coffee with my bean to cup machine?

Accepted Answer

Your De\'Longhi fully automatic coffee maker has a groundcoffee function, which is perfect for using an alternative coffee to your usualchoice of beans.It is important to note that only one single serving of coffee (one scoop only) can be delivered at a time and only when the machine is set to the pre ground function.

Question 30

How do I adjust the coffee grinder?

Accepted Answer

The grinder dial is located inside the bean container. For course grind setting: hile the machine is grinding increase the setting by one notch towards the 7. For a fine grind setting: while the machine is grinding increase the setting by one notch towards the 1. Please note: only adjust the grinder one notch at a time and only while the grinder is operating. It may take a few coffees before the adjustment will take effect.

Question 31

How do I adjust the grinder to a finer setting?

Accepted Answer

To increase the strength of your coffee the grinder can be adjusted. Please carry out the following steps:- The grinder dial is located inside the bean hopper. Deliver a coffee. While the machine is grinding decrease the setting by one notch towards the 1. Please only adjust the grinder one notch at a time and only while the grinder is in operation. It may take a few coffees before the adjustment will take effect.

Question 32

How to descale my fully automatic coffee maker?

Accepted Answer

All of our fully automatic coffee makers have a dedicated descaling process.Please refer to the instruction manual for descaling your unit or the FAQ section for your specific model. We recommend to use our De\' Longhi descaling solution which is designed specifically for our machines. You can purchase from our website

Question 33

How do I insert the water filter?

Accepted Answer

Remove the filter from the packaging. Place the filter under a faucet and fill with water to remove any air. Fill the water tank and place the filter horizontally inside the water tank untill all the air bubble have stopped.Insert the water filter vertically into the water filter location. See our tutorial videos:

Question 34

How often should I have my bean to cup machine serviced?

Accepted Answer

Servicing requirement is based on the usage and care that is given to the machine. Keeping your machine clean and descaled is the single most important thing you can do for it. Should your unit require service please contact our exclusive service partner at 0390545100 or refer to our service center section here in our website

Question 35

Is there a water filter available for the non-compact bean to cup machine?

Accepted Answer

If the model number of your bean to cup machine begins with �ESAM\' the water filter currently available is only for model ESAM6900.

Question 36

My bean to cup machine will not switch on. What can I try?

Accepted Answer

Your machine may be OFF. Make sure the switch on the back (if provided) is ON. You may contact our exclusive service partner at 0390545100 for assistance or look for the closest service center. Please check the service locator found in this website

Question 37

My machine is displaying ’Empty Circuit/ Fill Circuit’. What can I do?

Accepted Answer

If your machine displays the above message please follow the procedure below to resolve the issue: Check the water tank is at least half full and properly in place. Remove the water filter and  insert the hot water spout. Place an empty cup under the water spout and press the hot water button to purge the system. This will remove any air that can sometimes get stuck in the water circuit. Once the water has finished dispensing try making another drink to check the problem has been resolved. Following this procedure will normally resolve the issue. If it does not work the first time then please repeat it once more. If the message is still present after the second flush then you may contact our exclusive service partner at 0390545100 for assistance or look for the closest service center. Please check the service locator found in this website

Question 38

The cleaning brush is missing from my machine. Can you send it to me?

Accepted Answer

The cleaning brush is usually inside the accessory box when you receive your bean to cup machine.If you cannot locate the cleaning brush, please use our contact form to fill in the details of your machine and we will send one to you. Please complete all requested sections to speed up your enquiry

Question 39

The display is faulty on my bean to cup machine. What can I do?

Accepted Answer

If the display is faulty and the machine is otherwise working an engineer will need to check the machine. Please use the contact form on our website and include as much information as possible.

Question 40

The grinder is noisy. What can I do?

Accepted Answer

If the grinder is noisy and not grinding beans there may be a stone from the coffee beans in the grinder. The following steps will rectify the problem: Remove the beans from the container. Use a vacuum cleaner to remove any foreign objects from the bean hopper. Refill with a small amount of beans, and deliver a coffee to ensure the blockage is cleared. Press the one cup button to check the grinder is clear.

Question 41

What is the temperature of the milk on an automatic bean to cup machine?

Accepted Answer

Automatic milk carafes designed by De\'Longhi will heat the milk to a optimal temperature that preserves the flavor and aroma of the milk. If milk is over-heated it degrades the &ldquo;fresh&rdquo; properties of the natural fats and proteins.  This results in a milk flavor and aroma that is considered undesirable when fresh milk is used.  As coffee is delivered at a higher temperature to the frothed milk you can change the temperature of your coffee in the following manner: Increase the coffee temperature in the menu setting (see your instruction manual). Increase the amount of coffee delivered to your cup and reduce the amount of milk (see programming your milk drink in your instructions). Pre-heating your coffee cup also limits your coffee drink dropping in temperature.

Question 42

Coffee is spraying inside my machine when I use ’ground’ coffee. Why is this?

Accepted Answer

It is normal that there will be a small amount of spillage, but if it is excessive please check the following: The coffee needs to be added after the machine is switched to pre-ground setting. If added before it will simply fall through the machine. Use only one full scoop of coffee. Adding more may cause spillage. Adding less may not be recognized by the machine.

Question 43

Do you have tutorial videos on your Fully automatic coffee machines?

Accepted Answer

&#65279;&#65279;&#65279;&#65279;&#65279;&#65279;&#65279;&#65279;Yes we do! You can find them on our Youtube channel clicking here

Question 44

How can I increase the temperature of my coffee on my Bean to Cup machine?

Accepted Answer

The temperature of your coffee can be increased by the following steps: Increase the temperature setting in the digital display menu. For full instructions refer to the instruction manual. Press the rinse button before requesting a coffee. Pre-warm the cups on the shelf of your machine. Alternatively add hot water to the cup and empty before coffee delivery. Turn off the eco settings (if present).

Question 45

How do I clean my infuser?

Accepted Answer

Switch your machine off using the power button. Unplug your machine Open the service door. This will either be at the front or the side of your machine. Squeeze the two red buttons on the infuser and gently remove it from the machine. Wash the infuser under the faucet, shake and replace. It is important to do this at least monthly, depending on how much you use your machine. For further assistance please see our tutorial videos below. If your infuser can be accessed at the front of your machine:   If your infuser can be accessed from the side of your machine:

Question 46

How do I descale my Fully automatic espresso maker?

Accepted Answer

Descaling is an important part of caring for your fully automatic espresso maker, and the frequency needed will depend on the water hardness in your area. Please follow the step by step instructions found in your user manual. The process varies by model. You can visit our tutorial video page here to find your model, or you can find our descaler solution and other accessories by visiting our website !

Question 47

How do I make a Cappuccino?

Accepted Answer

Cappuccino is an espresso and milk based drink consisting of a ratio of 1/3 espresso, 1/3 hot milk, and topped with 1/3 milk froth.

Question 48

How do I make a latte macchiato?

Accepted Answer

The word Macchiato means marked or stained milk in Italian, and similar in makeup to the caff&eacute; latte.The latte macchiato is hot steamed milk &ldquo;stained&rdquo; with a small amount of espresso.

Question 49

How do I make a ristretto?

Accepted Answer

The Ristretto is the shortest and most intense shot of espresso but contains less caffeine as caffeine increases with the water quantity.It is a 1 oz shot of espresso.It is best served in a pre-heated espresso cup.

Question 50

How do I make an Americano?

Accepted Answer

The story goes that it was created in America by an Italian barista who was serving espresso-based coffees, but when a customer asked for a long black coffee, the barista improvised and created this drink. When asked what it was, he called it an Americano. It is typically served in a medium sized cup and is simply made by using a shot or two of espresso and topping it up with hot water.

Question 51

How do I make an espresso?

Accepted Answer

The Espresso is the shortest and most intense shot of espresso but contains less caffeine as caffeine increases with the water quantity. It is a 1 oz shot of espresso. It is best served in a pre-heated espresso cup.

Question 52

How do I make an Iced Coffee or Frappé?

Accepted Answer

Iced CoffeeIngredients- 4 Espresso coffees, cooled- 4 Teaspoons caster sugar to taste- 12 Ice cubesAdd all ingredients to a blender and blitz until the ice is crushed. Serve in a tall glass.Or for a delicious Frapp&eacute; add half a cup of low fat milk and reduce the sugar to taste. For a touch of luxury add whipped cream and chocolate sauce. The perfect refreshment for long summer afternoons!

Question 53

How do I set the water hardness?

Accepted Answer

By using the water hardness strip supplied with your machine, run under your faucet to find the water hardness level. Set the machine accordingly and refer to the instruction manual for your specific model.Please note: This is an important step in determining when your unit needs to be descaled.

Question 54

How much descale solution should I use in my coffee machine?

Accepted Answer

If your Delonghi descaler solution is in a 100ml pack, the whole packed should be used.If you are using a 500ml bottle, this will count as five portions and the measurements are indicated on the side of the bottle.

Question 55

I cannot insert my drip tray. What can I do?

Accepted Answer

If the shut down process has not been fully completed the infuser will be in the wrong position blocking the tray to be inserted. Please carry out the following recommendations to rectify this problem: With the machine switched on take the grounds container (the container where used coffee is collected) and insert it in its correct position in the machine without the full drip tray assembly. You may need to lift it slightly to get it to insert fully in its slot. Once the door is closed turn the machine on. You should hear the infuser mechanism resetting. Wait for this to stop. Turn the machine off by the power button at the front of the machine. Wait for the shutdown process to complete fully and all lights to go out. The machine may do a rinse at this point. You can now turn the machine off. When you open the service door the infuser will now be in the correct position and you can insert the drip tray.

Question 56

I cannot put my infuser back into the machine because the carriage is in the wrong position. What can I do?

Accepted Answer

It is important to power down the machine correctly before removing your infuser. In order to resolve this issue: Place the grounds container and drip tray into the machine. If you cannot fit the drip tray in, just place the grounds container into the correct position. Close the door. If you have no drip tray you will need to lift the grounds container slightly from underneath the door in order to close the door fully. Press and hold the one cup and two cup buttons. You should hear whirring as the infuser carriage resets. Insert the infuser into the carriage. If you are unable to do so, power down the machine with the Standby button and wait for the machine to shut down fully before reinserting the infuser.

Question 57

I descaled my machine, but the descale light has not gone out. Why has this happened?

Accepted Answer

The descale process was not recognized by your machine. A process may have been skipped or carried out too quickly. Assuming you have already run descaler through the machine please repeat the process using only water.

Question 58

My coffee is too weak. How can I improve it?

Accepted Answer

There are several factors that can affect  the taste:* The type of coffee can affect strength. De\'Longhi recommends agood espresso coffee. Origin and blend (i.e. whether it is robusta or arabica),and the darkness of the roast affect strength.* The grind may be too coarse. The grind can be decreased one notch at a time during the grinding process.* Try increasing the strength of coffee on your machine settings which will increase the amount of coffee during the grinding process.

Question 59

My infuser is stuck. What can I do?

Accepted Answer

This may happen as a result of power interruption. The infuser can only be removed if the correct shut-down sequence has been followed when the machine is turned off. Always switch the machine off by the power button on the front of the machine and allow the process to terminate.If you are unable to remove the infuser do not force it. Turn the machine back on and wait for the full start up sequence to complete. Shut the machine down by the power button on the front of the machine. Wait for the shut-down sequence to complete. You should now be able to remove the infuser with ease. Please see the video below for further help If your infuser can be accessed at the front of your machine If your infuser can be accessed from the side of your machine

Question 60

My machine is buzzing loudly and not dispensing water. What can I do?

Accepted Answer

If you hear a loud buzzing noise, if the steam or water light is showing and the tank is full, there may be a small amount of air in the system. Please carry out these simple steps:Turn the machine on.Fill the water tank.Place a cup underneath the traditional frother, or attach the hot water spout. Open the steam valve fully for around 30 seconds until water comes out from the frother or press the hot water button. Do not be alarmed if the machine buzzes loudly. See our tutorial video below

Question 61

The general alarm light is showing on my machine. What can I do?

Accepted Answer

If your machine displays a general alarm message or a warning light indicated by a red exclamation mark please carry out the following steps: Switch the machine off using the power button on the front of your  machine, and wait for the shut down process to complete fully before the next step.  Plug the unit off.  Open the service door.  Remove the drip tray and grounds container.  Remove the brewing unit (infuser) by squeezing the two red buttons either side of the �Push\' button.  Pull gently. If the infuser will not freely come out do not force it.  Clean the infuser using warm water once removed.  With the infuser still out of the machine, clean the inside thoroughly using a vacuum  to ensure all grinds are removed. Pay particular attention to the area behind the grounds container.  Replace the infuser.  Clean the drip tray and grounds container thoroughly.  Place the grounds container on the drip tray and slide the tray back into the machine.  Switch the machine on and press the power button. The general alarm light should no longer be showing. Note: if this does not resolve your issue you may contact our exclusive service partner at 0390545100 for assistance or look for the closest service center. Please check the service locator found in this website

Question 62

The grounds container light is on but my ground container is not full.

Accepted Answer

The machine is automatically programmed to send an empty ground container message after a certain amount of coffee\'s are made or every 72 hours. The emptying process should only been done when the machine is in the on position. If you empty while the machine is off the unit will not recognize it.

Question 63

There is a lot of water in the drip tray after making coffee. Should I be concerned?

Accepted Answer

The machine flushes water through the internal system between coffee and milk deliveries and this water will be emptied into the drip tray. This is perfectly normal.The appliance also has an automatic rinse function that dispenses water into the drip tray when the machine is switched on and off.

Question 64

What is the difference between the ESAM4200 and the ESAM4000 bean to cup machines?

Accepted Answer

The difference is only colour.The ESAM4200 has a silver frontage and the ESAM4000 is completely black. Other than this themachines are identical.

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