Customer Support

Company Name: Concept Specialist Inc

Delonghi Philippines Service Center

72 Sct. Dr. Lazcano st. Brgy. Laging Handa Quezon , Philippines

City Contact Details : +632 7954 5385, +632 9218117

If you need help, you've come to the right place

  • How to reach a perfect and rich milk froth?

    Use skimmed or semi-skimmed milk at refrigerator temperature (5°C).
    On automatic cappuccino system you can also set your preferred froth level.
    Milk deposit and dirt inside the milk circuit and tank can lower the frothing performances. Make sure to clean regularly the milk container following properly the user manual.

  • Sometimes yellow or brown coloured water leaks out of the iron plate during ironing. What should I do?

    This might be due to residues of calcium or other minerals which have accumulated inside the iron and are ejected by the steam holes together with the excess water due to incorrect temperature or steam setting. Example: steam ironing with temperature in the "1 circle" area.

    Solution :

    1. Perform limescale cleaning. In this way the internal generator shall be cleaned. For instructions on this procedure refer to the relative section in the user manual according to the purchased model. This operation is very important and should be carried out periodically or when the dedicated lights switch on.
    2. In order to remove the limescale from the iron plate fill the ironing system water tank
    3. Switch the iron on and set the temperature to the position corresponding to a dot.
    4. Wait for the ironing system to be ready for steam emission.
    5. Lay a cloth on the ironing board.
    6. Pass the iron over the cloth whilst releasing steam. Note: steam and water come out of the plate with a gurgling noise. At the same time the residues are ejected (brown coloured water). Continue until all the
    7. The iron is now clean. Switch it off and disconnect the ironing system from the mains. Clean any calcium residues with water and dry the plate.

    Water comes out of the iron at the start of ironing

    1. The steam button may have been pressed or the steam block may have been activated before the system heated up completely. Check that the steam block button is not activated.
    2. Having switched the system on, wait from 2 to 8 minutes before pressing the steam button.
    3. Before starting to iron, we recommend using the iron on a cloth. Start ironing when no more water is leaking out. This precaution is necessary only when switching the system on because steam condenses in the feed pipe during cooling.
    4. The iron thermostat is set at a temperature too low for the item to be ironed. In this case the plate is not able to make the steam evaporate completely. Set the thermostat to 2 circles or more when ironing with steam.
    5. In models equipped with auto-off, the steam distribution button has been pressed without waiting for the system to restore temperature and pressure as indicated by the relative luminous indicators.
  • What are the criteria for choosing a good air conditioner?

    The most important criteria to bear in mind at the time of purchasing an air conditioner are:the type of air conditioner, whether fixed or mobile, one or several units and whether it is also capable of heating by using a heat pump, cooling power, expressed in BTU/h or Watt. You may also consider: energy savings that it may provide, noise levels, which must be low, dehumidification capacity, the presence of additional functions such as: a timer for programming, "sleep" to avoid temperatures dropping too low at the night, air filtering systems, etc. Finally, you must also take into account installation costs for fixed air conditioners and periodic maintenance operations.

  • What is an oil-filled radiator?

    Oil-filled radiators are among the most common electric radiators available, and heat the air both by convection and to some extent by radiation.An electric heating element heats the oil inside the radiator, which then transfers heat to the radiant surface, where it is exchanged with the surrounding air.