Contact Us

Please note we can only deal with New Zealand customers - if you have an overseas enquiry, please find your country on our global site and then visit Customer Care, for local contact details.

General DeLonghi Enquiries

Telephone: 0508 200 300
Monday to Friday 9am - 5pm

Online Query Replies

We are currently experiencing delays with responding to our online queries, if you have already lodged a query please do not re-lodge as this will create a duplicate of your details and your original request will be deleted which will put you new request further down the list. If it is URGENT please call our team on 0508 200 300. Thank you.

The model number can usually be located on the back or base of the product either on a white or silver label like this: Please fill-in the form with the type or model number
Privacy
Your contact details may be passed to relevant third party companies such as our spare parts distributor or service agents in order to resolve your enquiry and will only be used for this purpose. We may, with your prior consent, pass on your personal details to our marketing team, who may contact you with marketing materials and promotional offers

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Spare Parts

If you require spare parts:

You will need to purchase them from a service agent. Please use the Service Representative Locator to assist in locating your closest service representative.